Jomo Lewis
Brooklyn
Summary
Results-driven Team Lead with a strong focus on enhancing customer service and optimizing team operations. Proven ability to mentor staff and develop training programs that drive performance and satisfaction.
Overview
23
23
years of professional experience
Work History
Team Lead
Staples
Brooklyn, NY
04.2013 - Current
- Led team operations to enhance customer service and optimize workflow efficiency.
- Mentored staff on product knowledge and sales techniques to improve performance.
- Developed training materials and conducted workshops for new team members.
- Implemented inventory management systems to streamline stock replenishment processes.
Sales Associate
Footco Sneakers
Brooklyn
01.2003 - 01.2013
- Delivered exceptional customer service to enhance shopping experience and drive sales.
- Processed transactions efficiently using POS systems, ensuring accurate record-keeping.
- Maintained product displays and inventory levels to optimize visual merchandising standards.
- Provided product knowledge and recommendations to customers, increasing satisfaction and loyalty.
Education
High School Diploma -
Private Academy
Brooklyn, NY07.2013
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
Timeline
Team Lead
Staples
04.2013 - Current
Sales Associate
Footco Sneakers
01.2003 - 01.2013
High School Diploma -
Private Academy