Jon Hansen
Moreland,GA
Summary
Results-driven Sales and Dealership Leader with expertise in enhancing sales, F&I, BDC, and inventory operations to boost profitability and customer satisfaction. Developed training programs that improved follow-up processes and utilized market analysis for growth. Spearheaded turnaround initiatives for underperforming dealerships through effective sales management and targeted coaching.
Overview
28
28
years of professional experience
Work History
General Sales Manager
Cronic Chevrolet Buick GMC
Griffin, GA
11.2019 - 07.2026
- Managed a staff of 8-12 Salesman, 1 Sales Manager, 2 Finance Manager and 1 BDC Reps.
- Enhanced dealership standing, achieving positive growth through targeted strategies
- Increased sales turnover and optimized follow-up processes, boosting appointment rates
- Strengthened BDC department, increasing Internet leads and appointment volume
- Improved Sales Desk & F&I, which we held the Top in Gross Both Front and Back in Group.
- Managed the website and implemented improvements in direct marketing and vehicle targeting to generate sales traffic through the web.
- Implemented training program for Sales Personnel and ensured Master Certifications for all.
- Analyzed current stock and sales history to maintain the proper inventory mix for the dealership
- New Vehicles 45 Unit Average at $7,361.00 Average Front Gross
- Used Vehicles 46 Unit Average at $4,254.00 Average Front Gross
- Finance Dept. $2323.00 Average Back Gross
Sales Manager (New Cars)
Nalley Ford (Asbury)
Sandy Springs, GA
10.2018 - 05.2019
- Achieved Ford CSI for the first time in 2 Years as a team, in the first 3 months of employment
- Increased front end and finance gross profit, turning dealership from loss to profitability
- Enhanced dealership standing, driving positive growth in sales performance
- Managed a staff of up to 20 Salesman
- Improved sales follow-up and appointments
- Implemented training program for Sales Personnel and ensured Certifications for all.
- Analyzed current stock and sales history to maintain the proper inventory mix for the dealership
- Supported website enhancements, direct marketing strategies, and vehicle targeting initiatives, boosting web sales traffic
- RDR New Car Sales and apply for all available rebates
Sales Manager (Used Cars)
Honda Carland, Inc.
Roswell, GA
06.2017 - 10.2018
- Managed a staff of up to 30 Salesman
- Enhanced dealership standing, contributing to positive growth in sales performance
- Improved sales follow-up and appointments
- Directed website improvements, direct marketing, and vehicle targeting to increase online sales traffic
- Implemented training program for Sales Personnel and ensured Certifications for all.
- Analyzed stock and sales history to optimize inventory mix, ensuring alignment with customer demand
- Reported used vehicle sales metrics, averaging 78 units at $2,108 gross
- Highlighted average gross earnings of $1,412 in finance department
General Sales Manager (New Cars)
Hardy Family Ford, Inc.
Dallas, GA
09.2011 - 05.2017
- Managed a staff of 8-12 Salesman, 1 Sales Manager, 1 Finance Manager and 3 BDC Reps.
- Boosted sales turnover and increased follow-up appointments, leading to higher customer engagement
- Enhanced dealership standing, achieving positive growth year-over-year
- Improved Sales Desk & F&I, which we held the Top in Gross Both Front and Back in Group.
- Elevated BDC department performance over three years, ranking dealership between 3rd and 7th in region with Ford
- Implemented training program for Sales Personnel and ensured Master Certifications for all.
- Analyzed current stock and sales history to maintain the proper inventory mix for the dealership
- Oversaw website enhancements, direct marketing efforts, and vehicle targeting strategies to drive online sales traffic.
- Designed and implemented reports for all meetings for General Manager
- Reported statistics from Ford Financials for December 2016
- New Vehicles 82 Unit Average at $3,361.00 Gross
- Finance Dept. $1523.00 Average Gross
Used Car Sales Manager
M. C. Ford Lincoln, Inc.
Atlanta, GA
03.2011 - 09.2011
- Managed a staff of 15+ salespeople, Internet Department and 1 Floor Manager
- Boosted sales turnover through targeted marketing strategies and improved sales follow-up processes
- Enhanced dealership standing, achieving positive growth through strategic initiatives
- Executed advertising strategies across automotive magazines, TV, and direct marketing to enhance vehicle targeting and drive sales traffic online.
- Developed and implemented training program for sales personnel, enhancing team capabilities
- Design and implemented reports for all meetings for General Manager (Dealer Principle)
- Analyzed current stock and sales history to maintain the proper inventory mix for the dealership
President / Owner
Hansen Jewelry, LLC.
Woodstock, GA
01.2003 - 03.2011
- A Nationwide Company based in Woodstock, GA that generated $2.2 Million annually. A market leader with fast-paced inside/outside sales and repair Company in the Pre-Owned Rolex watch industry.
- Managed sales and delivery process to ensure timely and efficient transactions.
- Maintain a constant customer satisfaction score of 100%
- Analyze and market all inventory to keep the highest status with eBay's Titanium Powerseller Programs
- Structure and maintain effective e-commerce sites (eBay listings & website)
- Trained independently in repairing and selling pre-owned Rolex watches.
- Organized documentation and reports for an accountant to facilitate Federal and State tax filings.
- Trained family members on effective business operations and maintenance practices.
- Summarized main responsibilities and notable achievements during tenure.
New & Used Car Sales Director
Curry Honda, Inc.
Atlanta, GA
07.2004 - 08.2005
- Improved dealership standing to achieve President's Award by Honda Motor Company
- Improved new car sales to be an average of #3 in the top 20 group in Atlanta, GA.
- Enhanced sales turnover and follow-up processes, resulting in increased appointment rates.
- Managed a staff of 18+ salespeople, Internet Department, BDC Department, Customer Relations Department, 2 Desk Sales Managers and 2 Floor Managers
- Implemented Department Head meetings to boost customer satisfaction and streamline communication across departments.
- Developed advertising strategies in newspapers, TV, and direct marketing to optimize vehicle targeting, increasing sales traffic.
- Conducted training sessions for staff to ensure completion of all necessary Honda and dealership programs for front-end departments.
- Analyzed current stock and sales history to maintain the proper inventory mix for the dealership
- Implemented the transition to JM&A back-end products and training
- Implemented and trained in the operations of the switchboard operators, for the first contact greeting for all incoming phone calls.
General Sales Manager (GSM)
Team Ford at Northpoint AutoNation
Alpharetta, GA
07.2002 - 03.2004
- Transformed dealership from crisis status to top 10 producer in Atlanta Region, increasing Heavy Duty F-Series truck sales and achieving #1 Expedition Dealership rank across three states (GA, AL, SC).
- Maintained a position among the top 10 dealers in Southeast for gross profits.
- Managed staff of 24 salespeople, 12 front-end managers, 2 porters, 3 delivery coordinators, and Internet Department. Conducted hiring, training, scheduling, and payroll activities, contributing to one of the lowest turnover rates among dealerships in the region.
- Coordinated with Internet Sales Department, achieving 12% closing ratio on approximately 350 monthly leads, enhancing overall sales performance.
- Produced and presented reports on production, incentives, sales and gross tracking and wholesale management for the General Manager, Comptroller and Corporate Headquarters.
- Worked closely with all department heads to ensure satisfaction among departments and thereby improve customer service.
- Worked directly with the Customer Relations Manager on achieving 100% master certification for all qualifying staff for Blue Oval Certification.
- Maintained an average of 90 to 125 days in stock on new vehicles and a 60 day turn on used vehicles.
- Analyzed current stock and sales history to maintain the proper inventory mix for the dealership.
- Oversaw print, television, and direct marketing advertising for inside and outside promotions at 3 Team Ford Dealerships.
- Facilitated customer care across all departments.
- Provided current financial statistics from Ford for December 2003.
- New Vehicles 164 Unit Average at $3,361.00 Average Gross.
- Used Vehicles 113 Unit Average at $2,835.00 Average Gross.
- Finance Dept. 68% Average Penetration at $973.00 Average Gross
- Assisted the front desk as a sales manager.
New Vehicle Sales Director (NVSD)
Jim Tidwell's World Ford Group 1 Atlanta
Kennesaw, GA
10.2000 - 06.2002
- Trained and managed 20 sales representatives, achieving an average of 215 new vehicle sales per representative with gross averages of $2,650 plus holdback, doc fees, and $950 in finance reserves.
- Achieved 100% sales training certification in the department and implemented sales training plan for Blue Oval Certification
- Initiated sales follow-up process that improved be-back customer conversion by over 25%, increasing closing rates on floor traffic to 27% and demo customers to 58%..
- Assisted General Manager in forecasting sales and determining wholesale production needs by vehicle line, optimizing inventory levels to maintain stock not exceeding 120 days.
Sales Manager (SM) / F&I Director (FD)
Freeway Ford, Inc.
Columbus, GA
08.1998 - 09.2000
- Attained highest gross in store history of $268,000+(not including holdback or doc fees) with 115 units sold in a single month
- Managed new and used vehicle sales and wholesaling operations
- Trained sales force on product line and competitive vehicles
- Ensured marginal deals that the F&I Department did not close were bought
Education
Associates Degree - Criminal Justice
Green River Community College
Auburn, WA11-1984
Skills
- Jackie Coopers Seminars, Joe Verde Workshops, Grant Cardone Workshops, Ford Motor Company XL2000, Level 3 Ford Master Certified, GM Mark of Excellence Award 6 yrs in a row, Ford Truck School, Pat Ryan and Associates Finance Training, Marketworks Internet Training, US Army, Police Academy, acted as Half-a-Car Trainer; Proficient in Word, Excel, Internet, UCS, ADP, Reynolds & Reynolds, AAX, Lease Profit, Lease Link, Dealer Socket, DealerTrack, Routeone, Compass, VAuto, Eleads, CDK and Ford FMC-Dealer
- Dealership management
- Customer relationship management
- F&I desking
- Inventory forecasting
Accomplishments
- 300/500 Masters for 8 years, Ranked #1 for CSI, Gold Leader Award, Group 1 Atlanta Top New Car Director, President's Award for Group 1-New Car Manager of the Year 2001, Military Accommodations and Level 3 Master Certified with Ford & Lincoln plus with 6 years of General Motors Mark of Excellence.
Timeline
General Sales Manager
Cronic Chevrolet Buick GMC
11.2019 - 07.2026
Sales Manager (New Cars)
Nalley Ford (Asbury)
10.2018 - 05.2019
Sales Manager (Used Cars)
Honda Carland, Inc.
06.2017 - 10.2018
General Sales Manager (New Cars)
Hardy Family Ford, Inc.
09.2011 - 05.2017
Used Car Sales Manager
M. C. Ford Lincoln, Inc.
03.2011 - 09.2011
New & Used Car Sales Director
Curry Honda, Inc.
07.2004 - 08.2005
President / Owner
Hansen Jewelry, LLC.
01.2003 - 03.2011
General Sales Manager (GSM)
Team Ford at Northpoint AutoNation
07.2002 - 03.2004
New Vehicle Sales Director (NVSD)
Jim Tidwell's World Ford Group 1 Atlanta
10.2000 - 06.2002
Sales Manager (SM) / F&I Director (FD)
Freeway Ford, Inc.
08.1998 - 09.2000
Associates Degree - Criminal Justice
Green River Community College