Developed strong relationships with customers to identify needs and provide tailored solutions.
Conducted product demonstrations and presentations to educate clients on equipment features and benefits.
Collaborated with cross-functional teams to streamline order processing and improve customer satisfaction.
Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
Equipment Associate
United Rentals
Denver, CO
01.2024 - 01.2025
Operated and maintained rental equipment to ensure optimal performance and safety standards.
Conducted regular inspections and preventative maintenance on machinery to enhance reliability.
Assisted in training new associates on equipment handling and safety protocols.
Collaborated with sales team to understand customer requirements and recommend suitable equipment solutions.
Implemented process improvements that reduced downtime during equipment preparation and servicing.
Leveraged technical expertise to diagnose complex mechanical issues quickly and accurately, reducing repair timeframes significantly.
CREW MEMBER
Van Matre Construction
Lafayette, CO
01.2023 - 07.2023
Followed all safety and security procedures to reduce risks.
Prepared, organized, and transported tools and materials to job site.
Excavated and exposed damaged area using excavators and skid-steers
Read and executed blue prints provided by the engineer.
Communicated, updated, and explained the scope of the project to the homeowner
CREW MEMBER
Flourish Fine Gardening
Longmont, CO
10.2022 - 10.2022
Pruned and trimmed trees, shrubs and hedges.
Plant seeds, bulbs, grass and plants.
Raked, mulched and compost leaved.
Trimmed and picked flowers and clean flower beds.
Installed and monitored drainage and irrigation systems to meet facility needs.
SUB-CONTRACTOR
Sub - Contractor
Denver, CO
11.2021 - 10.2022
Calculated amounts of required materials and estimate costs, based on surface measurements and work orders.
Received instructions from supervisors and homeowners to determine work requirements.
Applied primers or sealers to prepare new surfaces, such as bare wood or metal, for finish coats.
Filled cracks, holes and joints with caulk, putty, plaster and other fillers, using caulking guns and putty knives.
Selected and purchased tools or finishes for surfaces to be covered, considering durability, ease of handling, methods of application and customers' wishes.
DEALER SERVICE TEAM LEAD
Umpqua Feather Merchants
Louisville, US
06.2019 - 11.2021
Manage, organize, and communicate backorders to dealers nationwide
Develop and maintain relationships with dealers and provide timely, reliable data resulting in streamlined communication
Foster healthy relationships with territory managers in the U.S
Provide fly fishing insight to my team to equip them with expertise to provide customers
Design and implement system improvements within Microsoft NAV to increase the efficiency and accuracy of our team
ASSISTANT MANAGER
Trouts Fly Fishing
Denver, US
08.2016 - 06.2019
Responsible for consulting in-store customers, developing and training incoming staff, and managing day to day operations on the floor
Implemented customer service improvements through training programs, observation and feedback from team
Accessed and established new protocols to improve efficiency and productivity of the sales team
Assisted in preseason forecasting, customer service and e-commerce fulfillment
STAFF ASSOCIATE
Trouts Fly Fishing
Denver, US
07.2015 - 08.2016
Exceeded sales targets on in-store sales
Researched and provided knowledge to customers of the fly fishing industry and store products
Gained E-commerce management experience
Performed wide range of clerical and technical duties to facilitate business operations.
STAFF ASSOCIATE
Young Life
Houston, US
06.2013 - 05.2015
Managed Young Life program at an urban, economically disadvantaged, multi-cultural high school
Planned and executed bi-weekly events for students and large scale fundraising events throughout the year
Organized, promoted and coordinated end of year trip for 50+ students
Recruited, led and trained adult volunteers to develop leadership skills and assist with achievement of outreach goals
Planned and executed multiple large scale fundraising events including two banquets with 500 attendees
Education
Bachelor of Science - Recreation, Park and Tourism Science
Texas A&M University
College Station, TX
05.2013
Skills
Leadership
Teamwork and Collaboration
Conflict Resolution
Equipment Operator
Microsoft Office
Customer Service
Problem-Solving
Power-tools
Cultural Awareness
Product knowledge
Relationship building and management
Timeline
Inside Sales Representative
United Rentals
01.2025 - Current
Equipment Associate
United Rentals
01.2024 - 01.2025
CREW MEMBER
Van Matre Construction
01.2023 - 07.2023
CREW MEMBER
Flourish Fine Gardening
10.2022 - 10.2022
SUB-CONTRACTOR
Sub - Contractor
11.2021 - 10.2022
DEALER SERVICE TEAM LEAD
Umpqua Feather Merchants
06.2019 - 11.2021
ASSISTANT MANAGER
Trouts Fly Fishing
08.2016 - 06.2019
STAFF ASSOCIATE
Trouts Fly Fishing
07.2015 - 08.2016
STAFF ASSOCIATE
Young Life
06.2013 - 05.2015
Bachelor of Science - Recreation, Park and Tourism Science