JON MILLER
Harrisonburg,VA
Summary
Dynamic leader with extensive experience in sales and marketing management, recognized for a proven track record in optimizing marketing operations and driving impactful campaigns. Expertise in leading cross-functional teams to achieve strategic objectives, with a strong emphasis on collaboration, territory growth, and enhancing brand visibility within the Defense and Public Safety industries. Proficient in negotiating and cultivating partnerships that significantly boost customer loyalty and retention. Known for reliability, adaptability, and innovative thinking to effectively navigate evolving market conditions.
Overview
22
22
years of professional experience
Work History
National Sales Representative
HighCom Armor LLC
09.2024 - 08.2025
- Developed and implemented strategic account plans that aligned with corporate objectives and dealer needs and also implemented strategic sales initiatives to enhance market presence.
- Cultivated relationships with key clients and dealer network to drive revenue growth and customer loyalty.
- Analyzed market trends to identify growth opportunities and adjust sales tactics accordingly.
- Delivered exceptional customer service by resolving complex issues related to account and contract management.
- Analyzed market trends and competitor activities to identify opportunities for account expansion.
- Facilitated training sessions for dealers on product offerings, enhancing their sales capabilities and product knowledge.
Regional Sales Manager
Team One Network
02.2023 - 04.2024
- Cultivated relationships with key clients to increase customer loyalty and retention.
- Resolved conflicts between clients, employees or vendors by utilizing effective problem-solving techniques.
- Mentored and trained sales staff of dealers, enhancing performance and driving team success.
- Identified and established relationships with key decision makers in target markets.
- Provided ongoing support for existing clients while actively pursuing new business opportunities
Director of Marketing
Tactical & Survival Specialties Inc. (TSSI)
01.2018 - 02.2023
- Cultivated relationships with key clients to increase customer loyalty and retention.
- Resolved conflicts between clients, employees or vendors by utilizing effective problem-solving techniques.
- Identified and established relationships with key decision makers in target markets.
- Provided ongoing support for existing clients while actively pursuing new business opportunities.
- Utilized strong interpersonal skills when interacting with customers at all levels of an organization.
- Supervised production process of promotional materials including brochures, flyers, catalogs and other collateral pieces.
- Negotiated contracts with third-party vendors for services related to event planning and digital marketing efforts.
- Planned and executed events such as trade shows and conferences which generated significant brand awareness.
- Directed the development of digital marketing assets including websites, email newsletters, and social media campaigns.
- Oversaw creative direction of all branding initiatives ensuring consistent messaging across all platforms.
National Sales Manager / Account Manager / Sales
Tactical & Survival Specialties Inc. (TSSI)
01.2006 - 01.2018
- Partnered with internal stakeholders to design integrated marketing plans for new product launches.
- Resolved complex customer issues in a timely manner while maintaining positive relationships with clients.
- Managed a portfolio of accounts by providing timely support and guidance.
- Cultivated strong client relationships through proactive communication and problem-solving.
- Maintained knowledge of company products and made recommendations based on client needs and prices.
- Implemented account management processes to ensure delivery of quality service standards.
Warehouse Associate
Tactical & Survival Specialties Inc. (TSSI)
07.2003 - 01.2006
- Loaded and unloaded trucks quickly and safely using pallet jacks and other equipment.
- Sorted and organized merchandise in preparation for shipment.
- Moved products and equipment to appropriate locations to maintain workspace cleanliness.
- Packaged and sealed products according to order size and specifications.
- Loaded and unloaded shipments from delivery trucks after completing order documentation.
- Inspected products for defects and damages and reported discarded items to supervisors.
- Adhered to company policies for safe storage of goods in the warehouse facility.
Education
Certification - Graphic Art and Design
Blue Ridge Community College
Weyers Cave, VA05-2011
Skills
- Networking
- Strategic planning
- Marketing and Advertising
- Excellent customer service
- Marketing campaign development
- Client Relations
- Order Management
- Staff management
- Territory Growth
- Stakeholder Relations
Military Service
1999 - 2005 Army National Guard
- MOS: 63J - Quartermaster and Chemical Equipment Repairer.
- Army enlisted job focused on inspecting, maintaining, and repairing specialized equipment.
- Honorable Discharge as an E4 - Specialist.
- Can provide DD-214 upon request.
Timeline
National Sales Representative
HighCom Armor LLC
09.2024 - 08.2025
Regional Sales Manager
Team One Network
02.2023 - 04.2024
Director of Marketing
Tactical & Survival Specialties Inc. (TSSI)
01.2018 - 02.2023
National Sales Manager / Account Manager / Sales
Tactical & Survival Specialties Inc. (TSSI)
01.2006 - 01.2018
Warehouse Associate
Tactical & Survival Specialties Inc. (TSSI)
07.2003 - 01.2006
Certification - Graphic Art and Design
Blue Ridge Community College