Jon Minor
Orangevale,CA
Summary
Hardworking and dependable professional with experience in fast-paced customer service environments. Strong communication and teamwork skills with a positive attitude and willingness to learn. Comfortable helping customers, staying organized, managing multiple tasks, and working as part of a team to provide a clean and welcoming shopping experience.
Overview
10
10
years of professional experience
Work History
Internet Sales Manager
Roseville Chevrolet
Roseville, CA
09.2022 - 06.2025
- Managed multiple customers and prioritized time-sensitive tasks in a fast-paced environment to meet customer needs.
- Ensured reliable and consistent service by maintaining accurate information and adhering to established processes.
- Communicated professionally with customers and team members to coordinate activities and resolve issues efficiently.
- Coordinated with different departments to organize operations and complete tasks on schedule.
Ecom Manager/Retail Sales Associate
Future Ford of Roseville
Roseville, CA
04.2021 - 09.2022
- Managed customer inquiries and responsibilities in busy retail environment, enhancing overall customer experience.
- Assisted customers with detailed questions, ensuring accuracy and meeting individual needs effectively.
- Coordinated with coworkers and departments to ensure timely service for customers, improving satisfaction.
- Developed strong communication, teamwork, and problem-solving skills while working in a high-volume environment.
Retail Sales Associate
Roseville Toyota
Roseville, CA
09.2020 - 04.2021
- Greeted and engaged customers upon arrival, building rapport to facilitate meaningful vehicle discussions.
- Demonstrated vehicle features and conducted local test drives, showcasing product benefits to drive sales.
- Explained vehicle model differences, comparing capabilities and features to guide customers in making informed decisions.
Tire Service Advisor
Dealer Tire
Cleveland, OH
09.2018 - 08.2020
- Monitored vehicle specifications, customer requests, inventory, and service details to minimize errors and enhance service quality.
- Managed multiple tasks daily, ensuring organization and accuracy to meet customer needs effectively.
- Communicate clearly with customers and coworkers to identify problems and find practical solutions.
- Delivered patient, professional service to customers under pressure, fostering positive interactions and resolving concerns.
Service Advisor
Roseville Toyota
Roseville, CA
10.2015 - 08.2018
- Advised customers on additional products and services, leveraging knowledge of offerings to enhance satisfaction and increase service uptake.
- Earned consistent positive feedback for patient and attentive service, effectively managing dissatisfied customer interactions.
- Responded promptly to customer inquiries via phone, ensuring clear communication and effective resolution.
- Investigated warranty coverages and determined claim requirements, resulting in accurate service recommendations.
Education
High School Diploma -
Dos Palos High School
Dos Palos, CA06-2013
Skills
- Customer Service
- Communication
- Problem Solving
- Following Procedures
- Attention to Detail
- Inventory & Product Organization
- Maintaining an Organized Workspace
- Dependability & Work Ethic
- Teamwork & Collaboration
- Fast-Paced Work Environments
- Learning New Skills Quickly
Personal Information
Date of Birth: 1995-04-26
Accomplishments
- True Grit Award Recipient – Recognized for perseverance, work ethic, and dedication to delivering excellent customer service.
- Salesperson of the Month (Multiple Months) – Roseville Chevrolet for exceeding sales targets and maintaining strong customer satisfaction.
- Consistently recognized for building lasting customer relationships and providing a high-quality dealership experience.
Timeline
Internet Sales Manager
Roseville Chevrolet
09.2022 - 06.2025
Ecom Manager/Retail Sales Associate
Future Ford of Roseville
04.2021 - 09.2022
Retail Sales Associate
Roseville Toyota
09.2020 - 04.2021
Tire Service Advisor
Dealer Tire
09.2018 - 08.2020
Service Advisor
Roseville Toyota
10.2015 - 08.2018
High School Diploma -
Dos Palos High School