Kasey Dublin
Grove City,OH
Summary
Dedicated Internet Sales Manager known for strong negotiation skills and operational optimization. History of improving sales performance and maintaining high service quality through effective team scheduling and management.
Dynamic professional with extensive experience in sales and customer service. Skilled in client relationship management and report generation, successfully improving team operations and maximizing sales opportunities. Committed to enhancing guest experiences and optimizing departmental workflows.
Overview
12
12
years of professional experience
Work History
Internet Sales Manager
Germain Lexus of Easton
Columbus, OH
04.2023 - Current
- •Improved sales performance by applying advanced sales techniques and strategies
- •Streamlined team operations by creating effective schedules for BDC representatives
- •Oversaw BDC department operations to maintain daily workflow and service quality
- •Optimized team efficiency by making schedules for BDC representatives
- •Presented cost breakdowns of purchasing a vehicle to guests, improving transparency
- •Appraised vehicles to determine accurate trade-in values for customers
- •Managed monthly reports to track department performance and identify growth opportunities
Business Development Center Representative
Germain Automotive
Columbus, OH
06.2021 - 06.2023
- •Engaged inbound leads by providing vehicle availability and addressing customer questions
- •Followed up with active guests via calls, texts, and emails to nurture leads
- •Followed up with guests on missed and unsold appointments to maximize sales opportunities
- •Nurtured active leads through follow-up calls, texts, and emails
- •Maximized sales opportunities by following up with guests on missed and unsold appointments
Title Clerk
Germain Subaru of Columbus
Columbus, OH
05.2019 - 06.2021
- •Received deals from the Billing Clerks to initiate title processing
- •Reviewed deals and confirmed funding status to maintain compliance
- •Processed payoff for customers' trades to finalize transactions efficiently
- •Transferred title into customer's name to finalize transactions
- •Sent memorandum titles to customers for prompt documentation delivery
- •Organized and filed completed deals in designated storage areas to maintain clarity and access. once completed to maintain organized records
- •Filed deals away once completed to maintain organized records
- •Faxed, copied, scanned, and emailed documents to support administrative needs
Receptionist/Cashier
Sonic Automotive
Columbus, OH
04.2018 - 06.2019
- •Welcomed guests in a polite and positive manner to enhance customer experience
- •Answered calls and assisted guests with inquiries, connecting them to appropriate departments for timely support
- •Cultivated professional relationships with guests, fostering loyalty and encouraging repeat visits
- •Maintained professional relationships with guests to support repeat business
- •Processed payments and maintained accurate balances at start and end of each shift, ensuring financial integrity
Customer Service Representative
Teleperformance
Columbus, OH
07.2017 - 01.2018
- •Resolved inquiries by locating customer information and order statuses, enhancing overall customer experience
- •Handled order discrepancies through professional communication, contributing to improved guest satisfaction
- •Provided assistance to customers in various inquiries in placing orders, ensuring a smooth transaction process
Server
Steak N Shake
Grove City, OH
07.2014 - 07.2017
- •Cultivated friendly relationships with customers, fostering loyalty and repeat visits
- •Processed guests' food orders promptly, enhancing overall dining experience
- •Facilitated payment transactions, ensuring accuracy and efficiency for customer satisfaction
- Prepared and cooked food items to ensure customer satisfaction and timely service.
Education
High School Diploma -
Grove City High School
Grove City, OH06-2016
Skills
- Deal structuring
- Vehicle appraisal
- Appointment scheduling
- Inventory management
- Report generation
- Sales
- Customer service
- Retail client services
- Cash management
- Sales tracking
- Retail client services
- POS
- Cash handling
- Cash register operations
- Food service payments
- Basic math
- Lead generation
- Negotiation techniques
- Client relationship management
- Customer communication
- Organizational skills
- Food service payment processing
- Time management
- Retail sales experience
- Retail store experience
- Computer skills
Timeline
Internet Sales Manager
Germain Lexus of Easton
04.2023 - Current
Business Development Center Representative
Germain Automotive
06.2021 - 06.2023
Title Clerk
Germain Subaru of Columbus
05.2019 - 06.2021
Receptionist/Cashier
Sonic Automotive
04.2018 - 06.2019
Customer Service Representative
Teleperformance
07.2017 - 01.2018
Server
Steak N Shake
07.2014 - 07.2017
High School Diploma -
Grove City High School