Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jon Robling

Greenwood,IN

Summary

Results-driven Payroll Administrator skilled in enhancing customer satisfaction and streamlining internal communication. Expertise in payroll administration, recordkeeping, and customer service. Focused on leveraging technical support skills to improve operational efficiency and build positive customer relationships.

Overview

19
19
years of professional experience

Work History

Senior Record Keeper

Voya Financial
Indianapolis , IN
01.2025 - 03.2026
  • Implemented organization methods that streamlined workload management
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated with diverse coworkers to achieve goals and resolve product and service issues
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Technical Support Coordinator

One America Financial
Indianapolis , Indiana
04.2014 - 12.2024
  • Processed internal payrolls for high prior clients
  • Developed comprehensive training materials for new support staff on procedures and tools to ensure consistent support.
  • Facilitated interdepartmental communication to enhance service delivery processes.
  • Provided expert guidance on software applications to assist clients and staff in utilizing resources effectively.

Customer Service Lead

AT&T
Indianapolis , IN
09.2007 - 04.2014
  • Supervised customer service agents to ensure quality support and service delivery.
  • Managed escalated issues from team members or customers, ensuring swift resolution and maintaining service quality.
  • Resolved complex customer inquiries by applying company policies and procedures, enhancing customer satisfaction.
  • Collaborated with management to align team goals with company objectives, driving cohesive support efforts.

Education

Bachelor of Arts -

Indiana University
IN
05-2004

Skills

  • Payroll administration
  • Data management
  • Customer relationship management
  • Internal communication
  • Document management
  • Compliance tracking
  • Team collaboration
  • Computer skills
  • Recordkeeping
  • Records auditing
  • Database management

Accomplishments

  • Aspire Nominated One America 2017

Timeline

Senior Record Keeper

Voya Financial
01.2025 - 03.2026

Technical Support Coordinator

One America Financial
04.2014 - 12.2024

Customer Service Lead

AT&T
09.2007 - 04.2014

Bachelor of Arts -

Indiana University

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Jon Robling