Jon Simonie
Kansas City,MO
Summary
Dynamic and dedicated professional with extensive experience in customer service, particularly at J.J.'s Restaurant. Proven ability to enhance guest satisfaction through attentive service and effective order taking. Skilled in maintaining cleanliness and organization, ensuring a pleasant dining atmosphere while efficiently managing high-volume customer interactions.
Overview
34
34
years of professional experience
Work History
Restaurant Waiter
J.J.'s Restaurant
09.1991 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Painter
Mcenany Painting
04.2024 - 10.2024
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
Counter Clerk
Mike's Liquors
12.2023 - 04.2024
- Developed rapport with clientele through friendly interactions and personalized service experiences.
- Demonstrated excellent communication skills while interacting with diverse customers on a daily basis.
- Processed cash, check and credit card payments.
- Addressed guest complaints and resolved issues to promote satisfaction.
Waiter
Plate Restaurant Group
03.2021 - 10.2023
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Bartender
Grimaldi's Coal Brick Oven Pizzeria
03.2017 - 03.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
Timeline
Painter
Mcenany Painting
04.2024 - 10.2024
Counter Clerk
Mike's Liquors
12.2023 - 04.2024
Waiter
Plate Restaurant Group
03.2021 - 10.2023
Bartender
Grimaldi's Coal Brick Oven Pizzeria
03.2017 - 03.2021
Restaurant Waiter
J.J.'s Restaurant
09.1991 - Current
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