Operations Manager with a track record of enhancing workflow efficiency and team performance. Expertise in problem-solving, customer service, and strategic planning drives successful project outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Manager
Classic Construction Company Inc.
12.2017 - Current
Streamlined project management processes to enhance workflow efficiency across multiple construction sites.
Led cross-functional teams to implement safety protocols, improving compliance and reducing incidents.
Developed training programs for new hires, fostering skill development and team cohesion.
17 years experience using Xactimate estimating program.
Oversee all commercial and residential mitigation projects.
Supervised operations staff and kept employees compliant with company policies and procedures.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Mobilized and supervised teams during CAT Losses.
Extensive knowledge in witting Large loss Xactimate estimates.
Developed and maintained relationships with external vendors and suppliers.
Trained and guided team members to maintain high productivity and performance metrics.
General Manager
SERVPRO of Huntington
01.2009 - 12.2017
Oversaw daily operations to ensure high-quality service delivery and customer satisfaction.
Developed strategic plans to enhance business growth and operational efficiency.
Managed budgeting processes, optimizing resource allocation for maximum profitability.
Led a team of managers, fostering collaboration and professional development across departments.
Education
Bachelor of Arts - Business Administration And Management
Marshall University
Huntington
12-2010
Skills
Problem-solving
Team leadership
Operations management
Customer service
Certification
IICRC Certifications
Water Damage Restoration
Applied Structure Drying
Certificates
Mold Interpretation
Timeline
Operations Manager
Classic Construction Company Inc.
12.2017 - Current
General Manager
SERVPRO of Huntington
01.2009 - 12.2017
Bachelor of Arts - Business Administration And Management
Project Manager Commercial New Construction at American Classic ConstructionProject Manager Commercial New Construction at American Classic Construction