Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Jon Stroh

Denver,CO
Jon Stroh

Summary

Experienced in IT asset and procurement management, with a talent for effectively navigating challenges and finding solutions. Strong problem-solving skills and a proactive approach enable tackling new tasks with confidence. Adaptable, creative, and results-oriented mindset defines work ethic. Committed to making meaningful contributions and advancing organizational goals, dedicated to delivering exceptional results.

Overview

8
years of professional experience

Work History

Kroger Deliveries

Delivery Associate
12.2023 - 01.2025

Job overview

  • My day-to-day included assisting with training new associates at the warehouse in preparation for their new job as a delivery driver
  • When we didn't have new hires to train, I will help with marshaling the truck yard and work directly with the Operations team inside the warehouse to make sure deliveries are dispatched on time
  • And when we were short drivers I will then assist with completing a delivery route

Builders FirstSource

IT Asset and Procurement Analyst
07.2019 - 11.2023

Job overview

  • In my role, I streamlined the procurement process by obtaining quotes for all cell-enabled hardware and negotiating favorable contracts, majority was hardware, but did a few for software
  • I audited internal data for accuracy, generated reports for senior management, and managed multiple department mailboxes
  • I also monitor vendor performance, and worked within ERPs for efficiency, and addressed internal tickets within our companies SLAs for timely resolution
  • Additionally, I analyzed industry trends and collaborate with senior management on effective sourcing strategies
  • At Builders FirstSource we used the ServiceNow ticketing system for all IT support inquiries and requests

Builders FirstSource

IT Support Specialist
11.2018 - 07.2019

Job overview

  • As the primary point of contact for technical assistance, I engaged with customers via phone or email, conducting remote troubleshooting using diagnostic techniques
  • I assessed and provided details to determine optimal solutions and guide customers through the problem-solving processes
  • If issues persist, I escalated them to the next level of support within our ticketing system, ServiceNow or RT
  • Additionally, I meticulously documented events and resolutions, provide follow-up to update customer status, and actively identify opportunities for procedural improvements
  • Managed high levels of call flow and responded to technical support needs.

Senex Foundation

System Administrator
07.2018 - 11.2018

Job overview

  • Produce security conscious enterprise-level designs for Active Directory following those through to implementation via collaboration with project and support teams
  • And repair employee’s systems that required maintenance
  • Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Drove continuous improvement of IT governance processes.

Inmotion Hosting

IT Server Technician
04.2017 - 07.2018

Job overview

  • Helped customers troubleshoot and resolve server-side issues on Shared hosting servers up to Dedicated servers at a root level running on different operating systems such as Ubuntu 16.04 or CentOS (5 up to 7)
  • Monitored network hardware operations to evaluate proper configuration.
  • Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Designed and evaluated WAN and LAN connectivity technologies.

Education

Hasting College

Associates from Computer Science
12.2018

University Overview

Holdrege High School

High School
05.2016

University Overview

Skills

  • Access Database
  • Vendor Pref Monitoring
  • Excel
  • ServiceNow Ticketing System
  • Instructional skills
  • Asset allocation
  • Asset optimization
  • Technical analysis
  • Quantitative analysis
  • IT performance reports
  • Customer support
  • Support documentation

Interests

  • Web Development and Design
  • Coding and Programming
  • I like working with my hands and fixing things
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Designing and Printing 3D Models

Timeline

Delivery Associate
Kroger Deliveries
12.2023 - 01.2025
IT Asset and Procurement Analyst
Builders FirstSource
07.2019 - 11.2023
IT Support Specialist
Builders FirstSource
11.2018 - 07.2019
System Administrator
Senex Foundation
07.2018 - 11.2018
IT Server Technician
Inmotion Hosting
04.2017 - 07.2018
Holdrege High School
High School
Hasting College
Associates from Computer Science

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Jon Stroh