JON Wallace
Ocean Springs,Mississippi
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
NACE/AMPP Certification Level II #55109
Overview
21
21
years of professional experience
1
1
Certification
Work History
Multi Segment Sales Rep
Sherwin-Williams
09.2015 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Mentor Rep for New Reps
- Multiple years of reaching and exceeding sales and gallon growth
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Used customer insights to develop innovative sales strategies to increase sales.
Store Manager
Sherwin-Williams Paint Store
01.2003 - 09.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
Bachelor of Arts - Business Administration And Management
Delta State University
Cleveland, MS12.2002
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Relationship Building
- Product and service knowledge
Certification
NACE/AMPP Level II Coatings Inspector
Timeline
Multi Segment Sales Rep
Sherwin-Williams
09.2015 - Current
Store Manager
Sherwin-Williams Paint Store
01.2003 - 09.2015
Bachelor of Arts - Business Administration And Management
Delta State University
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