JONA ALMASRI
Maersk Global Logistics Co.
Jacksonville,FL
1
Certification
31
Years of experience
Logistics and transportation professional with hands-on experience supporting international and domestic freight operations, including LTL and FTL shipments, carrier coordination, routing, appointment scheduling, shipment tracking, and documentation. Known for managing multiple priorities, resolving exceptions, and keeping customers, carriers, and internal teams informed to support on-time delivery and accurate freight records.
Work History
Operations Support Specialist
1 Year 4 Months- Support international and domestic transportation operations, coordinating shipments from booking through final delivery.
- Manage domestic transportation activities for assigned accounts while supporting international freight operations.
- Coordinated LTL and FTL shipments, managing carrier selection, rate requests, routing, pickup scheduling, delivery appointments, and shipment tracking to ensure timely delivery.
- Communicate with carriers, customers, warehouses, agents, and internal operations teams to ensure shipments move according to schedule.
- Monitor shipments throughout the transportation process and provide proactive updates regarding pickup, transit, arrival, and delivery status.
- Identified potential delays and service exceptions, coordinating corrective actions to minimize operational disruptions.
- Review freight dimensions, weights, pallet counts, delivery requirements, and accessorial services to ensure accurate transportation planning.
- Investigated shipment discrepancies, damages, shortages, missed appointments, and delivery issues to ensure resolution and maintain service standards.
- Work closely with internal teams and external transportation providers to resolve operational issues efficiently.
Outbound Dispatcher
4 Years 2 Months- Coordinated outbound transportation for T.MAK/T.ROC and other domestic and international freight operations, ensuring timely delivery and customer satisfaction.
- Managed LTL and FTL shipments from initial booking through final delivery.
- Sourced, evaluated, and selected qualified carriers based on availability, service requirements, routing, and pricing.
- Negotiated carrier rates while balancing customer requirements, transportation costs, and company margins.
- Coordinated pickup and delivery appointments with customers, shippers, receivers, warehouses, and carriers.
- Tracked shipments throughout transit and provided timely and accurate status updates.
- Proactively identified potential service disruptions and implemented solutions to minimize delays.
- Managed missed appointments, delivery delays, damages, shortages, overages, and other shipment exceptions to enhance service reliability and operational efficiency.
- Prepared, reviewed, and maintained BOLs, PODs, manifests, rate confirmations, shipment records, and supporting documentation.
- Coordinated warehouse activities to ensure freight was traced, cleared, released, and delivered according to requirements.
- Partnered with accounting to investigate and resolve billing discrepancies, accessorial charges, and documentation issues.
- Verified carrier and shipment compliance with company requirements, safety standards, and operational procedures.
- Developed strong working relationships with customers, carriers, warehouse personnel, and internal operations teams.
- Provided professional customer service and responded promptly to shipment inquiries and service requests.
- Reported operational irregularities and shipment exceptions to management and coordinated appropriate follow-up.
- Facilitated continuous improvement of transportation processes, enhancing shipment visibility, documentation accuracy, and customer communication.
Lead Agent
3 Years 6 Months- Coordinated daily air cargo operations while maintaining quality, productivity, security, and service standards.
- Manifested export air cargo for multiple airline customers, including Virgin Atlantic, Emirates SkyCargo, Delta Air Lines, and JetBlue.
- Accepted and released air cargo for freight forwarders and inspected hazardous materials in accordance with applicable procedures and airline requirements.
- Reported imported air cargo to U.S. Customs and Border Protection through ACE.
- Assigned employees to front-counter and airline-account responsibilities based on operational requirements.
- Trained and mentored new employees on company policies, terminal procedures, security requirements, telephone protocols, and operational systems.
- Monitored freight inventory to ensure accurate cargo accounting.
- Coordinated with departments to resolve service issues, enhancing operational efficiency.
- Escalated operational issues to management and facilitated resolution efforts.
Logistics Coordinator
2 Years 2 Months- Coordinated logistics activities to ensure timely movement of personnel, equipment, materials, and supplies.
- Managed acquisition and delivery of requested supplies and services to specified locations.
- Collaborated with warehouse supervisors to optimize daily schedules for inbound and outbound shipments.
- Supported forecasting, strategic sourcing, supply-chain planning, and inventory-control activities.
- Assisted in delivering logistics services to humanitarian-sector partners.
- Supported logistics preparedness and capacity-building activities for National Societies.
Detention Support Specialist
1 Year 4 Months- Delivered administrative and operational support that ensured seamless operations in a fast-paced public-service environment.
- Assisted with booking procedures, data entry, reports, forms, court transmittals, and daily documentation.
- Performed authorized warrant checks in accordance with applicable procedures.
- Maintained accurate records and relayed operational issues to relevant personnel for timely resolution.
- Managed switchboard operations, addressed public inquiries, and efficiently routed calls and messages to enhance communication flow.
Administrative Assistant
2 Years 9 Months- Managed administrative documentation, correspondence, emails, and management reports to ensure efficient office operations.
- Trained two administrative assistants, enhancing team capacity during company expansion.
- Maintained confidentiality of sensitive business information, safeguarding organizational integrity.
Assistant Financial Representative
2 Years 11 Months- Delivered professional customer service, addressing customer account-related inquiries and enhancing satisfaction.
- Managed account openings and closures, executing teller responsibilities to ensure smooth transactions.
- Processed loans, including payoffs and cash advances, ensuring timely and accurate completion.
Store Manager
2 Years 2 Months- Coordinated purchasing and sales activities with multiple vendors to ensure optimal inventory levels.
- Executed daily and monthly accounting and cash reconciliation to maintain accurate financial records.
- Compiled sales reports and assisted with payroll and human-resources functions to streamline operational processes.
Data Entry Processor
8 Years 11 Months- Processed stock and bond trade information in internal systems, ensuring data accuracy and compliance.
- Processed trade information through Bloomberg and internal systems.
- Reviewed daily trade and settlement reports for accuracy.
- Performed monthly reconciliation and reporting activities.
- Facilitated customer account openings and delivered professional customer service to enhance client satisfaction.
- Trained new employees and supported administrative and human-resources activities to improve onboarding efficiency.
Education
GED
Skills
Outbound Dispatch & Transportation Coordination
LTL & FTL shipments
International & Domestic Logistics
Carrier Sourcing & Management
Carrier Rate Negotiation
Load Planning & Routing
Shipment Tracking & Tracing
Pickup & Delivery Scheduling
BOL / POD Documentation
Freight Claims & Exception Management
Freight Billing Management
Rate Quoting & Cost Management
Documentation Management
Customer Service & Account Management
Warehouse & Carrier Coordination
Transportation operations experience
Problem Solving & Escalation
Microsoft Office proficiency
Microsoft Office
Effective communication skills
Organizational skills
Pressure management
Decision-making skills
Multilingual Communication
Languages
- Bilingual: English and Arabic
Personal Information
- Title: Outbound Dispatcher | Logistics Coordinator | Transportation Operations
- Availability: Available to travel as required
Certification
Certifications, Florida Department of Law Enforcement – CJIS Certification, Certified DGD
Timeline
Operations Support Specialist
Maersk Global Logistics Co.
06.2025 - CurrentRead More
Outbound Dispatcher
1st Coast Cargo
04.2021 - 06.2025Read More
Lead Agent
Alliance Ground International
07.2017 - 01.2021Read More
Logistics Coordinator
International Federation of Red Cross and Red Crescent Societies
04.2014 - 06.2016Read More
Detention Support Specialist
Sumter County Sheriff’s Office
07.2012 - 11.2013Read More
Administrative Assistant
Osprey Point
06.2009 - 03.2012Read More
Assistant Financial Representative
Regions Bank
04.2006 - 03.2009Read More
Store Manager
St. George CITGO
02.2005 - 04.2007Read More
Data Entry Processor
Rochdale Securities Corporation
01.1996 - 12.2004Read More
Madaba Commercial School
GED
Read More