Jonah Cheek
Sciotoville,Ohio
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Ups Store
Portsmouth
08.2024 - Current
- Maintained inventory by checking merchandise to determine levels.
- Coached and developed store associates through formal and informal interactions.
- Supervised cash handling processes to ensure accuracy of transactions.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Trained new employees on store policies, procedures and customer service standards.
- Prepared staff work schedules and assigned team members to specific duties.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Customer Service Cashier
Portsmouth Cement & Lime
Portsmouth, OH
01.2022 - 07.2023
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Collected credit card and cash payments to complete transactions for customer orders.
Cook
Ollie's Barbeque and Grill
Portsmouth, OH
08.2020 - 01.2022
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Supervised and trained kitchen staff on proper preparation techniques.
- Checked quality of ingredients before use in order to ensure freshness.
- Monitored stock levels of food items and ordered more when necessary.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Organized storage areas for efficient usage of space.
- Resolved customer complaints regarding food quality or services provided.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Grilled and deep fried various foods from meats to potatoes.
- Set up work stations prior to opening to minimize prep time.
Cook
Cooper's Dairy Bar
Sciotoville
11.2017 - 08.2018
- Checked inventory for required supplies, including buns and hamburger and made lists for Owner, documenting needed cleaning products
- Enforced proper sanitation practices to prevent spoiling or contamination of foods
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency
- Grilled and deep fried various foods, including hamburgers, fish and fries
- Placed frequently used food such as pickles and onions in proper storage containers and placed perishable items in refrigerator
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items
- Precooked certain items during slow periods to reduce wait times at lunch and dinner rush
- Maintained consistent quality and high accuracy when preparing identical dishes every day
- Operated all kitchen equipment safely to avoid injuries
- Set up and performed initial prep work for food items such as soups, sauces and salads.
Lawn Care Worker
Self Employed
Sciotoville
05.2012 - 08.2017
- Mixed, weighed and proofed ingredients to match exact recipe formula
- Cleared pathways of overgrowth and debris or hazards such as snow
- Implemented regular landscaping schedule to promote optimal growth and maintain attractive appearance of lawns and facility grounds.
Education
High School Diploma -
Sciotoville Community School
05.2019
Skills
- Merchandise Restocking
- Cash Handling
- Customer Service
- Payment Collection
- Customer Satisfaction
- Telephone management
- Customer service
- Attention to detail
- Workplace safety
- Maintaining equipment
Timeline
Assistant Store Manager
Ups Store
08.2024 - Current
Customer Service Cashier
Portsmouth Cement & Lime
01.2022 - 07.2023
Cook
Ollie's Barbeque and Grill
08.2020 - 01.2022
Cook
Cooper's Dairy Bar
11.2017 - 08.2018
Lawn Care Worker
Self Employed
05.2012 - 08.2017
High School Diploma -
Sciotoville Community School