Jonah Cravin
Las Vegas,Nevada
Summary
Inspiring manager with extensive experience in dynamic product industries and leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures.
Overview
8
8
years of professional experience
Work History
Sales Associate Manager
Tumi University
Las Vegas, Nevada
02.2024 - Current
- Researched competitive markets to determine best practices in pricing, promotions, advertising.
- Conducted regular meetings with staff to discuss progress towards goals and objectives.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Advised clients on product features and benefits best suited for their individual needs.
- Resolved escalated customer inquiries in a timely manner while maintaining high levels of professionalism.
- Managed customer complaints effectively by utilizing problem solving skills.
Security Guard
Allied Universal Security Services
Las Vegas, Nv
04.2021 - 08.2024
- Investigated suspicious activity and reported findings to management.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Recognized security risks to properly handle situations.
- Provided customer service assistance to staff and visitors in a professional manner.
- Provided friendly and professional assistance to employees, visitors and customers.
- Provided respect service and greeting to any client that enters the boutique.
Sales Associate
Nike Factory Outlet
Las Vegas, Nevada
08.2016 - 02.2020
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Upsold additional items based on customer interests and needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Provided accurate information about products, prices and services.
- Demonstrated product features and benefits for customers' needs.
- Used technology resources to assist customers in locating and selecting items.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
Education
Associate of Arts - Business Administration
College of Southern Nevada
Las Vegas, NV12-2023
High School Diploma -
Legacy High School
North Las Vegas, NV05-2018
Skills
- Sales Team Leadership
- Customer Engagement
- CRM Software
- Client Consultations
- Relationship Building
- Documentation And Reporting
- Inventory Management
- Teamwork and Collaboration
- Time Management
- Cross-Selling and Upselling
- Professional Appearance
- Problem-solving abilities
- Team member motivation
- Adaptability
- Self Motivation
- Multitasking
- Work ethic
- Detail orientation
Timeline
Sales Associate Manager
Tumi University
02.2024 - Current
Security Guard
Allied Universal Security Services
04.2021 - 08.2024
Sales Associate
Nike Factory Outlet
08.2016 - 02.2020
Associate of Arts - Business Administration
College of Southern Nevada
High School Diploma -
Legacy High School
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