Jonah Fingerhood
Hialeah
Summary
Highly motivated admissions coordinator and customer support specialist with 3+ years of experience in customer service and sales. Dedicated to positive guest relations and delivering excellent communication, both verbal and written. Skilled in Microsoft Office, Salesforce/CRM platforms, and consistently recognized for sales performance and customer service excellence. Plus a personal experience with addiction and long term recovery.
Overview
11
11
years of professional experience
Work History
Admissions coordinator
United Recovery Project
Pembroke Pines, Florida
08.2025 - Current
- Coordinated and managed patient and family inquiries via phone and chat, guaranteeing clear intake procedures and timely follow-up for mental health and substance use treatment.
- Conducted thorough verification of patient insurance benefits and coverage to determine eligibility for services and identify associated financial responsibilities.
- Performed detailed pre-assessments with potential patients to analyze clinical needs and establish appropriateness for inpatient care.
- Developed persuasive clinical recommendations to facilitate acceptance of inpatient residential treatment options.
- Assisted patients in navigating insurance deductibles and out-of-pocket maximums, ensuring clear communication of financial responsibilities and available payment options.
- Assessed patient needs and directed them to alternative providers when insurance was not accepted or affordable coverage was unavailable.
TikTok Marketer
TikTok
Miami, FL
04.2024 - Current
- Recruited patients directly via videos
- Generated over $40,000 in sales.
- Showcased purchase effectiveness with measurable outcomes.
- Crafted engaging videos tailored for TikTok Shop promotions and trends.
- Expanded targeted audience to over 18,000 followers.
- Selected top-performing products by analyzing clicks, conversion rates, and gross merchandise value from TikTok Shop Affiliate Dashboard.
- Gained advanced skills in operating TikTok Shop.
- Skilled in leveraging affiliate tools for platform and compliance.
- Managed real-time product link integration.
- Implemented algorithm best practices to enhance marketplace operations.
Customer Support Specialist
Hear.com
Coral Gables, FL
04.2025 - 08.2025
- Provided exceptional customer service via phone, email, and live chat, resolving 95% of issues on first contact.
- Utilize CRM software (Salesforce) to track and manage customer interactions, increasing response time.
- Collaborate with co-workers to escalate and resolve complex technical issues, helping retain customers and upselling to customers.
Package Handler
UPS
03.2021 - 10.2025
- Package, weigh, and label completed items for shipment or storage.
- Follow all company guidelines regarding packaging.
- Identify and dispose of defective items.
- Properly use packaging materials.
- Keep complete records of all materials that go through the warehouse.
- Maintain a clean work area.
Driver Helper
UPS
11.2020 - 01.2021
- Managed and organized packages chronologically.
- Delivered up to two hundred packages daily.
- Lifting packages up to seventy pounds.
- Quickly guided packages door to door.
- Assisted driver.
Insurance Representative
Family First Life Insurance
06.2018 - 09.2020
- Responsible for corporate and consumer sales and account management.
- Trained new insurance sales representatives as they were hired by the company.
- Comprehensive understanding of insurance laws and regulations.
- Experienced in corporate insurance sales.
- Maintained a regular follow-up schedule with each active client.
Valet
USA Parking
02.2015 - 07.2018
- Parked and retrieved customer vehicles in specified areas in a safe and efficient manner.
- Facilitated money exchanges by cashing out visitors and customers and regularly handed back deposit transactions.
- Explained valet process to customers and visitors in a detailed, user-friendly manner which ensured common understanding.
- Provided accurate and timely documentation of vehicle checks, vehicle damage, and other conditions prior to service.
- Hire and train new employees.
Education
High School Diploma - undefined
ConVal Regional
06.2011
Skills
- Quick learner
- Efficient learner
- Adaptability
- Planning
- Time management
- Multitasking
- Composure under stress
- Highly organized
- Multitasking (Experienced)
- Microsoft Office Applications
- Good communication skills
- Verbal communication
- Written communication
- Upselling
- Payment processing
- Negotiation tactics
- Client account management
- Listening skills
- Problem-solving skills
- Contact follow-up
- Building rapport
- Complex Problem-solving
- Relationship building
- Sales strategy
- Social media marketing
- Team collaboration
Languages
Spanish (Proficient)
Interests
Riding my motorcycle, Playing pool, Going kayaking, making TikTok videos about my experience with addiction and recovery
Timeline
Admissions coordinator
United Recovery Project
08.2025 - Current
Customer Support Specialist
Hear.com
04.2025 - 08.2025
TikTok Marketer
TikTok
04.2024 - Current
Package Handler
UPS
03.2021 - 10.2025
Driver Helper
UPS
11.2020 - 01.2021
Insurance Representative
Family First Life Insurance
06.2018 - 09.2020
Valet
USA Parking
02.2015 - 07.2018
High School Diploma - undefined
ConVal Regional