Summary
Overview
Work History
Education
Skills
Timeline
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Jonah Higgins

Knoxville,Tennessee

Summary

Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.

Overview

8
8
years of professional experience

Work History

Assistant Store Manager

Going, Going, Gone
08.2024 - Current
  • Help create and maintain a teammate and athlete first culture of the store.
  • Help hire, train, and Develop leads.
  • Critical thinking skills to keep up with current business
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Created and maintained safe and secure work environments for employees.

Assistant Store Manager

Dicks Sporting goods
08.2022 - 08.2024


  • Making business changing decision to help impact my location
  • . Drive Dick’s 3.0 and help bring to live our common purpose.
  • Hold leads to standards that will drive profit and keep a clean and bright store.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Hardlines operations lead

Dicks Sporting Goods
06.2021 - 08.2022
  • Drive the operations side of the entire second floor in the house of sport
  • . Completed most sets for the second floor for most of hard lines. Help drive a winning culture to a new store and train brand new teammates in the DSG way.
  • I had a good opportunity to work with some of our CSC partners learning from them and then passing on the knowledge.
  • Help set a replenishment plan that is used all house of sports and used pass knowledge to help drive the business.

Team Sports and Fitness Lead

Dicks Sporting Goods
08.2019 - 05.2020
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Reduced shrink by helping developing culture of loss prevention.
  • Recruited and hired qualified candidates to fill open positions.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Leveraged market knowledge and leadership ability to help drive profit increases.

Customer Service Specialist

Dicks Sporting Goods
01.2018 - 08.2019
  • Recommended improvements to products and services to mitigate complaints.
  • Upheld strict quality control policies and procedures during customer interactions.

Cashier

Dicks sporting goods
11.2017 - 01.2018
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Received payments for merchandise and issued receipts.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.

Education

High School Diploma -

Bearden High School
Knoxville, TN
01.2017

Bachelor of Science - Business Management

East Tennessee State University
Johnson City, TN
05.2026

Skills

  • Microsoft Word, Excel, and PowerPoint and Internet
  • Team supervision
  • Inventory control
  • Issue resolution
  • Store organization
  • Ability to analyze reports
  • Time management
  • Customer service
  • Team building and leadership
  • Customer service and engagement
  • Retail operations

Timeline

Assistant Store Manager

Going, Going, Gone
08.2024 - Current

Assistant Store Manager

Dicks Sporting goods
08.2022 - 08.2024

Hardlines operations lead

Dicks Sporting Goods
06.2021 - 08.2022

Team Sports and Fitness Lead

Dicks Sporting Goods
08.2019 - 05.2020

Customer Service Specialist

Dicks Sporting Goods
01.2018 - 08.2019

Cashier

Dicks sporting goods
11.2017 - 01.2018

Bachelor of Science - Business Management

East Tennessee State University

High School Diploma -

Bearden High School

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Jonah Higgins