Summary
Overview
Work History
Education
Skills
Qualifications Summary
Timeline
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Michael R. Andersen

Milwaukee

Summary

Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment. 10+ years experience

Overview

14
14
years of professional experience

Work History

Assistant Store Manager

Tcc Wireless
03.2021 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.

Sales Associate

Sprint
11.2010 - 03.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Sales Associate

American TV & Appliances of Madison
10.2012 - 01.2014
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

Associates in Arts Degree - General Marketing & Business to Business

Gateway Technical College
Racine, WI

Skills

  • Microsoft Office (Microsoft Word, Excel, Outlook, PowerPoint), Adobe, Internet
  • Problem-solving
  • Customer service
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Store organization
  • Store opening and closing
  • Staff supervision
  • Store operations
  • Upselling and cross selling
  • Goals and performance
  • Sales expertise

Qualifications Summary

  • Teaming and Collaboration: Specialize in working independently, with cross-functional teams and cross-organizationally
  • Strong Quantitative Analysis Skills to lend insight to highly ambiguous and sensitive business problems
  • Strong Project and Team Management Skills on highly complex projects with rapid results
  • Advanced Communication Skills and Strategies across all media: email, face-to-face, presentations and web-based
  • Sales Competence: Strong ability to discover customer needs and identify product and service opportunities

Timeline

Assistant Store Manager

Tcc Wireless
03.2021 - Current

Sales Associate

American TV & Appliances of Madison
10.2012 - 01.2014

Sales Associate

Sprint
11.2010 - 03.2021

Associates in Arts Degree - General Marketing & Business to Business

Gateway Technical College

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