Jonah McGraner
Nashville,TN
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Assistant Store Manager
Kroger
Nashville, Tennessee
05.2024 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Assisted in managing daily store operations and staff scheduling.
- Trained and mentored new employees on company policies and procedures.
- Oversaw inventory management and product replenishment processes.
- Collaborated with department managers to enhance customer service initiatives.
- Maintained compliance with health and safety regulations throughout the store.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Food and Beverage Manager
Target
Louisville, USA
05.2023 - 05.2024
- Documented inventory, sales records, and employee performance to ensure accurate tracking.
- Evaluated efficiency of food and beverage serving practices and created new systems.
- Evaluated efficiency of food and beverage serving practices and created new systems when necessary.
- Analyzed financial reports to identify areas of improvement in the Food and Beverage department.
- Coordinated inventory management to maintain optimal stock levels.
- Led team of 10-20 to meet daily sales and logistics targets through effective coordination.
- Trained staff on proper sanitation procedures to ensure a safe work environment.
- Oversaw inventory management to sustain optimal stock levels and prevent shortages.
- Ensured compliance with health regulations and company policies consistently.
Inbound Logistics Manager
Target
Dayton, USA
05.2022 - 05.2023
- Hired and managed logistics staff, coaching and mentoring team to meet customer service goals.
- Coordinated with suppliers, vendors, and customers to ensure timely delivery of products.
- Coordinated with suppliers, vendors, and customers to achieve timely product delivery.
- Identified new opportunities for improving operational efficiency.
- Evaluated logistics processes, identifying areas for improvement to enhance operational performance.
- Resolved customer issues or complaints in a timely manner.
Tech Team Member
Target
Dayton, USA
11.2018 - 05.2022
- Cultivated customer service skills and enhanced interpersonal communication by engaging with diverse customers.
- Established strong customer relationships by delivering accurate information on products and services.
- Demonstrated excellent organizational and problem-solving skills while managing multiple tasks simultaneously.
- Showed excellent sales capabilities by reaching daily goals and exceeding expectations.
- Acquired experience in fast-paced environment by rapidly mastering new processes, procedures, and systems.
Carpet Cleaning Technician
Chem Dry
Dayton, USA
02.2018 - 11.2018
- Operated steam cleaner and various carpet cleaning equipment to ensure optimal cleaning results.
- Inspected carpets for damage or signs of wear before starting the cleaning process.
- Exhibited excellent time management skills when scheduling multiple jobs per day.
- Recorded job activities and invoicing information to support accurate billing and service tracking.
- Maintained accurate records relating to job activities including invoicing information.
- Maintained inventory of cleaning supplies and restocked items.
Education
HIGH SCHOOL DIPLOMA -
Hard Rock Academy
Franklin, OHSkills
- Food and Beverage Management
- Inventory management
- Operational Efficiency
- Staff scheduling
- Customer service
- Employee training
- Guest Satisfaction
- Time management
- Work Planning and Prioritization
- Microsoft Word
- Excel
- PowerPoint
- Problem solving
- Effective communication
- Storage Organization
Certification
Food Safety Certification
Timeline
Assistant Store Manager
Kroger
05.2024 - Current
Food and Beverage Manager
Target
05.2023 - 05.2024
Inbound Logistics Manager
Target
05.2022 - 05.2023
Tech Team Member
Target
11.2018 - 05.2022
Carpet Cleaning Technician
Chem Dry
02.2018 - 11.2018
HIGH SCHOOL DIPLOMA -
Hard Rock Academy