Jonah Pate
New Braunfels
Summary
Dynamic service coordinator with a proven track record at Discount Tire, excelling in client advocacy and problem-solving. Expert in accurate recordkeeping and service monitoring, enhancing customer satisfaction through effective communication and timely issue resolution. Recognized for optimizing processes and fostering team collaboration to ensure seamless service delivery.
A dedicated service professional with strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Cordinator
Discount Tire
02.2023 - 01.2025
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
Fry Cook
The Reel Seafood and Grill
05.2022 - 02.2023
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Cleaned, stocked, and restocked workstations and display cases.
- Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
- Communicated closely with servers to fully understand special orders for customers.
Chef
Willy B's
06.2020 - 08.2021
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
Education
New Braunfels High School
New Braunfels, TXSkills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Team leadership
- Service monitoring and evaluation
- Time management
- Problem-solving
- Multitasking Abilities
- Organizational skills
- Proficiency in office programs
Certification
- DTU (Discount Tire University) Training - 30 Hour course for certifications.
Timeline
Service Cordinator
Discount Tire
02.2023 - 01.2025
Fry Cook
The Reel Seafood and Grill
05.2022 - 02.2023
Chef
Willy B's
06.2020 - 08.2021
New Braunfels High School