Michael Lehew
Midland,TX
Summary
Accomplished Service Coordinator with a proven track record at Sonic Connectors, enhancing operational efficiency and customer satisfaction. Skilled in scheduling coordination and field operations, adept at motivating teams to exceed performance goals. Expertise in tools and equipment maintenance, ensuring high service standards and minimizing delays. Resourceful and personable with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment.
Overview
13
13
years of professional experience
Work History
Service Cordinator
Sonic Connectors
10.2020 - Current
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Coordinated and monitored service activities to confirm work met all requirements.
- Led team of up to 6 service technicians in field activities for certain customers to maintain customer relationships.
- Assisted in training new hires on company protocol, teaching them how to make splices for speed feeds and to identify cable sizes for correct kit installs.
- Trained and guided new technicians to learn wellhead sizes and to identify which wellhead and toadstools they were working with.
Field Service Technician
Extreme Pressure Control
05.2020 - 10.2020
- Installed new wellhead equipment such as casing heads and tubing heads. Setting casing slips and cutting casing with a torch to make final cuts to land tubing heads.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites for our mono line frac stacks and also setting up greasing skids for maintenance on frac valves.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Developed and implemented customized service plans to meet customer needs.
Field Service Supervisor
Tri-Power
01.2020 - 05.2020
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Coordinated and monitored service activities to confirm work met all requirements.
- Communicated with clients and service providers to provide updates on work progress.
- Collaborated with other field technicians to train other technicians on how to identify equipment and to also install well-head equipment
- Installed production trees consisting of standard gas-lift tree and also installing innovex/BIW ESP style speed feeds.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites for our mono line frac stacks and also setting up greasing skids for maintenance on frac valves.
Service Coordinator
McClinton Energy Group
02.2019 - 01.2020
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Communicated with clients and service providers to provide updates on work progress.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Field Service Technician/Inside Sales Representative
Downing Wellhead
10.2016 - 02.2019
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Followed safety procedures to avoid injuries in field.
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Field Supervisor/Service Manager/Service Coordinator
National Oilwell Varco Inc
01.2011 - 09.2016
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Delivered high-quality work by diligently following standard operating procedures.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Worked with diverse types of weather and ground conditions.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
Education
High School Diploma -
Texas Star Point Academy
Fort Worth, TXSkills
- Telephone communication
- Accurate Recordkeeping
- Notetaking and documentation
- Individualized service plans
- Field Operations
- Scheduling Coordination
- Service monitoring and evaluation
- Tools and Equipment Maintenance
- Hand and Power Tool Operation
- Stress Tolerance
- Employee Motivation
- Performance Evaluations
Timeline
Service Cordinator
Sonic Connectors
10.2020 - Current
Field Service Technician
Extreme Pressure Control
05.2020 - 10.2020
Field Service Supervisor
Tri-Power
01.2020 - 05.2020
Service Coordinator
McClinton Energy Group
02.2019 - 01.2020
Field Service Technician/Inside Sales Representative
Downing Wellhead
10.2016 - 02.2019
Field Supervisor/Service Manager/Service Coordinator
National Oilwell Varco Inc
01.2011 - 09.2016
High School Diploma -
Texas Star Point Academy
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