Summary
Overview
Work History
Education
Skills
Timeline
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Jonah Rodriguez

Las Vegas,NV

Summary

Vigilant and highly skilled gaming professional with strong leadership background and clear understanding of related laws, best practices and unauthorized behaviors. Observe floor operations to minimize house losses and maximize security. Well-organized in supervising teams and tackling customer service issues. The Surveillance Manager protects the integrity of all Table Games, Slots, Sports book, Cage, Soft Count Rooms, Work Stations, Cashiers, and other related areas (Monitor Table Games, Casino Cage, Soft Count, Hard Count, and areas where employee's adjunct to casino floor).

Overview

21
21
years of professional experience

Work History

Surveillance Shift Manager

MGM Grand Hotel & Casino
Las Vegas, Nevada
10.2022 - Current
  • Supervise the operations of the Surveillance Lead Operators and Operators during their shift; including operation of CCTV equipment, writing and preparing daily reports and logs, and maintaining evidence through dubbing and saving video files
  • Report equipment repair requests discovered to the technical team
  • Responsible for the accuracy, quality, quantity, and documentation of observations during their designated shift
  • Reviews video and documentation when appropriate, including specific jackpots, guest complaints, potential procedural errors, risk management issues, theft incidents, and variances
  • Maintains an understanding of all casino games, including payoffs and game odds, rules, procedures, cheating methods, and advantage play methods, in order to provide necessary training to Operators and maintain Standard Operating Procedures (SOPs)
  • Attend company‐sponsored training classes to assist with department training
  • Maintains shift schedules and responsibilities for the team to ensure proper coverage
  • Performs one‐on‐one meetings with their teams and addresses any concerns or requests; actively employs conflict resolution, resolving any issues between employees.

SHIFT SUPERVISOR SURVEILLANCE

MGM Grand Hotel & Casino
Las Vegas, Nevada
08.2012 - 09.2022
  • The Surveillance Supervisor protects the integrity of all Table Games, Slots, Sports book, Cage, Soft Count Rooms, Work Stations, Cashiers, and other related areas
  • Supervises Operators and Dual Rates to ensure video documentation is thorough and that the infractions observed are correctly interpreted
  • Correcting written reports before they are sent to Management
  • Performs continuous on shift training with Operators and Dual Rates
  • Monitors assigned areas on a continuous basis to ensure complete coverage
  • Performed Breakdowns on High Action and Special Limits players for Advantage Play, Cheating, Theft, or Collusion occurred
  • Remains alert to any suspicious activity and communicate such to his/her direct report and/or other designated person
  • Acted as the first step of coaching direct reports and communicated any issues to the Room Manager
  • Detects any procedural errors, potential cheating, or suspicious activity that may be a threat to the company and enforce all policies and procedures.

SURVEILLANCE OPERATOR

MGM Grand Hotel & Casino
Las Vegas, Nevada
08.2004 - 08.2012
  • Maintain strict confidentiality for the company when conducting observations and investigations
  • Operate CCTV / digital equipment to conduct surveillance
  • Use computer and associated hardware to complete documentation
  • Write and prepare daily reports and logs
  • Observe and document all Incident reports
  • Review videos and complete documentation regarding specific slot and table game jackpots, guest complaints, and variances in departments
  • Conduct routine surveillance video recording and complete documentation to detect suspicious activities and behavior throughout casino and gaming areas
  • Maintain evidence by dubbing and placing video in retention or saved video files
  • Monitor Table Games, Casino Cage, Soft Count, Hard Count, and areas where employee's adjunct to casino floor
  • Testify in court as a representative for the company as necessary
  • Perform all duties as deemed necessary for the success of the department.

BORDER PATROL AGENT

United States Border Patrol
Douglas, Arizona
06.2003 - 08.2004
  • Border Patrol Agents are focused 24/7 on securing our international land borders and coastal waters between Ports of Entry
  • Safeguard the American people from terrorists and their weapons, drug smugglers, and illegal entry of undocumented aliens
  • Exemplify U.S
  • Customs and Border Protection's core values of integrity, vigilance, and service to country
  • Detecting, preventing, and apprehending undocumented aliens, smugglers of aliens, and illegal narcotics by maintaining surveillance from covert positions at or near the 6,000 miles of Mexican and Canadian international land borders and over 2,000 miles of coastal borders; Responding to electronic sensor alarms in remote areas; Interpreting and following tracks, marks, and other physical evidence of illegal aliens and smugglers; Using cutting edge technology, such as infrared scopes during nighttime operations; Performing line-watch duties, traffic checkpoint operations, city patrols, transportation checks, and other law enforcement duties, as assigned; and Communicating and/or giving verbal commands in Spanish to Spanish-speaking illegal aliens and smugglers.

Education

Bachelor of Arts - Criminal Justice

Nevada State University
05.2019

Skills

  • Supervisory/Managerial experience
  • Electronic surveillance
  • Surveillance operations
  • Supervisor collaboration
  • Shift end procedures
  • Knowledge of supervisory concepts
  • Supervisory skills
  • Electronic and stationary surveillance

Timeline

Surveillance Shift Manager

MGM Grand Hotel & Casino
10.2022 - Current

SHIFT SUPERVISOR SURVEILLANCE

MGM Grand Hotel & Casino
08.2012 - 09.2022

SURVEILLANCE OPERATOR

MGM Grand Hotel & Casino
08.2004 - 08.2012

BORDER PATROL AGENT

United States Border Patrol
06.2003 - 08.2004

Bachelor of Arts - Criminal Justice

Nevada State University

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