Jonai Cirilo
Houston,TX
Summary
Efficient Referral Coordinator with 5+ years of increasing responsibility in the healthcare industry. Expertise in medical terminology, insurance processes, ICD-9 and CPT codes. Performance-oriented Sales Leader offering exceptional record of achievement. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
5
5
years of professional experience
Work History
Sales Account Manager
AR Marketing Firm
02.2024 - Current
- Contacted regular and prospective customers to explain product features and solicit orders.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Oversaw sales forecasting, goal setting and performance reporting for all accounts.
- Effectively led seasoned team of partner managers and account coordinators.
- Trained peers and management team on internal system supports and implementation plans.
- Handled highest volume account in health insurance territory, generating more than $85,000 in revenue in less than 6 months.
Referral Coordinator
SANITAS MEDICAL CENTER
01.2023 - 12.2023
- High risk referral coordinating, DME, Home health
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
- Provided education and instruction to referral sources on referral processes.
- Processed referral requests from patients, doctors and other health care professionals.
Patient Care Representative/Care Coordinator
SOUTH CENTRAL BONE AND JOINT CENTER
01.2020 - 01.2023
- Balancing patient/provider schedules, Medical Records, Patient Encounters/Web Encounters, Clerical Work
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Coordinated charitable, government, and community resources for patients.
- Scheduled approximately 130 patients per week and made reminder calls.
- Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
- Handled prescription refill requests.
Education
Associate of Science - Nursing
Texas Southern University
Houston, TX12.2025
Skills
- Powerpoint
- MS Office
- MS Excel
- ECW
- Adult/Infant CPR Certified
- Business growth and retention
- Account development
- Customer-Oriented
- Team building expertise
- 3 years of scheduling experience
- 2 years of referral coordinating experience
- 2 years of care coordinating/high risk patient care
Languages
Bilingual (Spanish/English)
Timeline
Sales Account Manager
AR Marketing Firm
02.2024 - Current
Referral Coordinator
SANITAS MEDICAL CENTER
01.2023 - 12.2023
Patient Care Representative/Care Coordinator
SOUTH CENTRAL BONE AND JOINT CENTER
01.2020 - 01.2023
Associate of Science - Nursing
Texas Southern University
Similar Profiles
Sandra R. BartmanSandra R. Bartman
Marketing Research Interviewer at Sandy Michalfsky's Marketing FirmMarketing Research Interviewer at Sandy Michalfsky's Marketing Firm
Kevin WilliamsKevin Williams
Senior Communications Manager at 4.0 Public Relations & Marketing FirmSenior Communications Manager at 4.0 Public Relations & Marketing Firm
Kizya ChamblissKizya Chambliss
Intern at EGN Marketing FirmIntern at EGN Marketing Firm