Jonairy Atanacio Resto
East Rutherford,NJ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
East Rutherford, NJ
11.2021 - Current
- Train new employees and delegated daily tasks and responsibilities.
- Complete store opening and closing procedures and balanced tills.
- Manage cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Shift Supervisor Trainee
Smashburger
Hackensack, NJ
11.2017 - 11.2019
- Mentored junior employees, fostering professional growth and improved performance.
- Ensured high-quality product presentation and adherence to company standards.
- Enhanced team productivity by providing guidance and training on efficient work methods.
- Delivered excellent customer service while managing escalated issues professionally and efficiently.
Shift Supervisor
Au Bon Pain
Hackensack, NJ
05.2017 - 11.2017
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Education
Associates Degree - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Virtual 05.2025
High School Diploma -
Escuela Superior Urbana
Aguas Buenas, Puerto Rico05.2017
Skills
- Employee Training
- Staff Management
- Conflict resolution techniques
- Fast Learner
- Microsoft Office
- 37 wpm Typing Speed
- Customer Service-Oriented
Languages
Spanish
Native or Bilingual
Timeline
Shift Supervisor
CVS Pharmacy
11.2021 - Current
Shift Supervisor Trainee
Smashburger
11.2017 - 11.2019
Shift Supervisor
Au Bon Pain
05.2017 - 11.2017
Associates Degree - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
High School Diploma -
Escuela Superior Urbana