Jonalee Payne
McKenzie,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Practice Manager
Northwest Tennessee Veterinary Services, LLC
Dresden, TN
10.2021 - Current
- Managed daily operations of veterinary practice, optimizing staff scheduling for increased efficiency.
- Implemented workflow improvements, boosting operational efficiency and increasing revenue by over 200%.
- Assisted in budgeting and financial planning, expanding practice from one to four full-time veterinarians in under five years.
- Maintained financial records and managed billing, reducing outstanding balances and minimizing collections needs.
- Facilitated staff collaboration to enhance clinic efficiency and streamline process flows.
- Introduced new technology to improve customer communication, record keeping, and inventory management.
- Resolved escalated customer service issues swiftly while upholding professional standards.
- Directed support staff to ensure cleanliness and organization of office and waiting areas for optimal customer experience.
Barn Manager
Wrenwood Dressage
Fulton, KY
03.2020 - 10.2021
- Oversaw daily operations of FEI level equine facility for horse care and facility maintenance, ensuring optimal health and safety standards.
- Directed staff to streamline barn activities and enhance horse management practices.
- Ensured horse well-being through regular feeding, grooming, and health checks. by blanketing, cleaning stalls, feeding, watering, grooming, tacking and medical care.
- Performed routine maintenance checks on tack, fences, gates and other equipment used in the barn.
Math teacher, 8th grade
West Carroll Special School District
Atwood, TN
08.2018 - 05.2020
- Created lesson plans tailored to diverse learning styles, enhancing student engagement and understanding.
- Delivered individualized support through targeted interventions, improving academic performance for struggling students.
- Executed classroom management strategies that fostered a positive and productive learning environment.
- Prepared, administered and graded assignments and examinations.
Veterinary Technician
Northwest Tennessee Veterinary Services
Dresden, Tennessee
06.2014 - 03.2018
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Monitored vital signs and recorded health data in charts.
- Administered medications and vaccinations to patients.
- Administered and dispensed prescription medications, ensuring accurate dosage and patient compliance.
- Supported veterinarians during examinations and procedures to ensure patient care and safety.
- Prepared surgical instruments and maintained sterile environments.
Education
Bachelor of Science - Agriculture
University of Tennessee At Martin
Martin, TN05-2010
Skills
- Budget management
- Financial reporting
- Inventory management
- Microsoft Office
- Problem solving
- Attention to detail
- Team leadership
- Conflict resolution
- Customer relationship management
- Data entry accuracy
Timeline
Practice Manager
Northwest Tennessee Veterinary Services, LLC
10.2021 - Current
Barn Manager
Wrenwood Dressage
03.2020 - 10.2021
Math teacher, 8th grade
West Carroll Special School District
08.2018 - 05.2020
Veterinary Technician
Northwest Tennessee Veterinary Services
06.2014 - 03.2018
Bachelor of Science - Agriculture
University of Tennessee At Martin