Jonan Zelaya

• Tracked shipping information using automated software programs such as Warehouse Management Systems or Enterprise Resource Planning.
• Assisted in the unloading of trucks, verifying product count and description.
• Ensured accuracy of work by inspecting outgoing shipments for completeness prior to loading onto delivery vehicle.
• Cross trained for customer service aiding in managers inquiries and tasks.
• Responding to customer service inquiries by assisting in processing requests, confirming a detailed solution and reserving appointments. Answering and maintaining heavy volume calls. Must build and maintain strong relationships with our customers with a positive composed attitude.
• Assist on other team members/departments by collaborative support on any setbacks to ensure service and delivery of products.
• Forklift certified.
• CPR certified.

• Ensured compliance with all applicable laws and regulations related to selling practices.
• Conducted outbound calls to existing clients to upsell products or services.
• Assisted in resolving customer complaints in a prompt manner.

Fluent in agility system used for receiving and creating PO’s.

Trained in multiple machines including front loaders and forklift certified.

Using equipment at my disposal for loading customers with their product needs.

• Deliver materials to clients to construction sites using GPS navigation system.

• Inspected equipment regularly for signs of wear or damage.
• Assisted customers with completing forms for special services such as certified or registered mail.
• Reported any suspicious activity observed while delivering mail.

Sorted mail daily according to route assigned.

Provide customer service when needed

• Confirmed visitor identification prior to granting entry into the building.
• Provided escorts for visitors as needed throughout the facility.
• Investigated all reported incidents of theft or vandalism on premises.

Provided written reports on a daily basis

• Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
• Verified accuracy of items loaded onto truck against shipping documents.
• Provided excellent customer service by answering inquiries about products or services being delivered.

• Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
• Installed and wired electrical transformers, service panels, and circuit breakers.
• Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
• Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.

• Generated detailed progress reports for management review, enabling informed decision-making regarding resources allocation and project adjustments
• Reduced safety incidents by conducting thorough risk assessments and implementing appropriate safety measures.
• Ensured on-time project delivery by maintaining a proactive approach to problem-solving and resource allocation.
• Managed inventory of materials efficiently to ensure availability when required.
• Conducted regular performance evaluations for crew members, identifying areas for improvement and developing personalized action plans accordingly.
• Developed strong relationships with clients through clear communication, understanding their needs, and delivering high-quality results within budget constraints.
• Mentored new team members on industry best practices, leading to a more knowledgeable workforce capable of handling complex projects independently.
• Boosted resident satisfaction by addressing landscaping concerns promptly and efficiently.
• Enhanced curb appeal for clients with meticulous landscaping and pruning techniques.
• Promoted sustainable landscaping practices through the selection of native plants suitable for local climate conditions.
• Collaborated with fellow team members to complete large-scale landscaping projects on time and within budget constraints.
• Improved overall property appearance by implementing landscaping enhancements and coordinating exterior maintenance projects.
• Enhanced property appearance by overseeing landscaping projects, exterior paint jobs, and common area upgrades.
• Loaded and unloaded landscaping materials onto vehicles and equipment for transport.