JonAngelo Englese
Warwick,NY
Summary
Results-oriented leader with 25+ years in food and beverage management, event catering, and operations. Proven ability to build high-performance teams, drive revenue, and enhance customer experiences. Passionate about delivering exceptional service and fostering long-term business success. Seasoned Services Manager with a track record of managing high-performing teams and implementing service improvement initiatives. Strengths include strategic planning, team leadership, process optimization, and customer relationship management. Notable impact in my previous role includes driving efficiency improvements and enhancing client satisfaction through the delivery of superior service standards.
Overview
27
27
years of professional experience
Work History
Culinary Services Manager
Crystal Springs Resort
Hamburg, NJ
08.2023 - Current
- Managed high-capacity food and drink activities within a renowned resort environment.
- Supervised multiple hospitality units with responsibility for leading 20+ team members.
- Implemented training programs to boost staff efficiency and engagement.
- Worked with team to create seasonal menus that improved guest experiences.
- Oversaw management of special events and corporate sponsorships.
- Applied hospitality standards, resulting in higher customer approval metrics.
- Oversaw food and beverage operations in poolside and spa zones.
General Manager
IHOP
Middletown, NY
02.2023 - 08.2023
- Designed strategic plans across finance, marketing, and human resources.
- Oversaw personnel performance to ensure consistent service quality.
- Directed talent acquisition, onboarding, and staff development processes.
- Addressed customer concerns, ensuring repeat clientele.
- Achieved strict compliance with established safety standards.
Loan Officer
Shield Funding
Montvale, NJ
10.2021 - 07.2023
- Conducted thorough analysis of creditworthiness.
- Finalized accurate loan terms while ensuring thorough document accuracy.
- Developed enduring connections with clients through effective communication.
- Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
Marketplace Manager
Uncle Giuseppe's
Ramsey, NJ
01.2017 - 12.2020
- Supervised functions of a premium Italian market achieving $800K-$1.1M in weekly revenue.
- Directed financial performance assessments, supervised stock management, and facilitated employee development programs.
- Directed a team of over 30 members, boosting profitability and engagement.
Owner/Operator
Englese's Italian Restaurant
Surf City, NC
01.2013 - 12.2016
- Established and led comprehensive restaurant operational procedures.
- Established a motivated team oriented toward superior service quality.
- Reduced costs while increasing sales.
Owner/Managing Partner
JonAngelo's Italian Restaurant
Goshen, NY
01.2009 - 12.2013
- Managed hiring processes, employee training, and daily supervision of personnel.
- Crafted innovative strategies to boost customer engagement.
- Oversaw operational tasks, financial planning, and promotional campaigns.
- Reviewed legal documents related to business operations.
- Set pricing structures according to market analytics and emerging trends.
- Led startup and creation of operational procedures and workflow planning.
Senior Loan Officer
Union Federal
Palm Coast, FL
01.2006 - 12.2008
- Suggested approvals based on thorough application analysis.
- Delivered financial advisory services.
- Improved loan applications and documentation by informing applicant of additional requirements.
- Responded promptly and accurately to inquiries from customers regarding their accounts and services offered by the bank.
Owner/Operator
J & J Pizzeria
Warwick, NY
01.1998 - 12.2006
- Achieved optimal pricing and quality by engaging with vendors.
- Directed logistics operations ensuring seamless coordination with customer service teams.
- Strengthened connections within local communities.
- Monitored the financial performance of the business weekly to ensure fiscal responsibility.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
Education
High School Diploma -
Warwick Valley High School
Warwick, NY05-1989
Skills
- Food Service Management
- P&L Management
- Execution of Strategic Initiatives
- Leadership and Team Building
- Client Experience Optimization
- Sales Strategy Development
- Supply Chain Optimization
- Staffing and Training
- Event Management Expertise
- Budgeting and Forecasting
- Operations management
- Supply ordering
- Relationship building
References
References available upon request.
Timeline
Culinary Services Manager
Crystal Springs Resort
08.2023 - Current
General Manager
IHOP
02.2023 - 08.2023
Loan Officer
Shield Funding
10.2021 - 07.2023
Marketplace Manager
Uncle Giuseppe's
01.2017 - 12.2020
Owner/Operator
Englese's Italian Restaurant
01.2013 - 12.2016
Owner/Managing Partner
JonAngelo's Italian Restaurant
01.2009 - 12.2013
Senior Loan Officer
Union Federal
01.2006 - 12.2008
Owner/Operator
J & J Pizzeria
01.1998 - 12.2006
High School Diploma -
Warwick Valley High School