Jonatan Rodriguez
Kansas City,KS
Summary
Dynamic retail professional with proven expertise in team leadership and customer service at Autozone. Skilled in money handling and conflict resolution, I have successfully enhanced customer satisfaction and streamlined operations. Adept at training staff and optimizing inventory management, I foster a collaborative environment that drives performance and efficiency.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Autozone
Kansas City
11.2023 - 04.2026
- Assisted in managing store operations and maintaining inventory accuracy.
- Collaborated with team to execute merchandising strategies and enhance product visibility.
- Trained new employees on store policies, procedures, and customer service standards.
- Analyzed sales data to identify trends and recommend adjustments to improve performance.
- Coordinated staff schedules to optimize coverage during peak hours and promote efficiency.
- Oversaw daily cash handling procedures to ensure compliance with company policies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Crew Member Team Leader
Sam’s Club
03.2017 - 04.2024
- Led team in executing daily operations and maintaining service excellence.
- Trained new crew members on safety protocols and customer service standards.
- Ensured accurate inventory management and product placement on sales floor.
- Collaborated with management to streamline workflows and improve efficiency.
- Assisted in resolving customer issues, enhancing overall shopping experience.
- Implemented best practices for merchandising and promotional displays.
- Coordinated scheduling to optimize staff coverage during peak hours.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
- Coordinated scheduling, balancing team member availability with business requirements for optimal staffing levels.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Quickly and efficiently resolved complaints and escalated issues.
- Educated crew workers on quality standards throughout construction process.
- Distributed necessary tasks and duties during each shift.
Education
High School Diploma -
Wyandotte High School
Kansas City, KS05.2016
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Conflict resolution
- Retail operations
- Team building
Timeline
Assistant Manager
Autozone
11.2023 - 04.2026
Crew Member Team Leader
Sam’s Club
03.2017 - 04.2024
High School Diploma -
Wyandotte High School