Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonatano Gutierrez

Charlotte,NC

Summary

Motivated Employee with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Focused and reliable Waiter bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Waiter/Hostess

El Puro Cuban Restaurant
01.2022 - 11.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Greeted new customers, discussed specials, and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Waiter/Host

Cracker Barrel Restaurant
03.2012 - 11.2015
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Education

Bachelor of Science - Criminal Justice/ Psychology

UNC Pembroke
Pembroke, NC
12.2015

Skills

  • Price Memorization
  • Order Accuracy
  • Food Spoilage Prevention
  • Interactive Management
  • Dining Room Organization
  • Table Bussing

Timeline

Waiter/Hostess

El Puro Cuban Restaurant
01.2022 - 11.2023

Waiter/Host

Cracker Barrel Restaurant
03.2012 - 11.2015

Bachelor of Science - Criminal Justice/ Psychology

UNC Pembroke
Jonatano Gutierrez