Jonathan Adams
Lexington,KY
Summary
Motivated, flexible, teachable, and driven individual with many years of sales, management, and people skills while providing exemplary customer service! Proficient in contract writing, with experience drafting, reviewing, and negotiating contracts. Demonstrated ability to ensure contractual compliance and mitigate risks through precise language and attention to detail.
Overview
20
20
years of professional experience
Work History
Shift Manager
Waffle House Restaurant
01.2024 - Current
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted positive work environment through open communication and constructive feedback.
Owner
Salvation Contracting
05.2010 - 01.2024
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for business.
- Increased lead conversion rates by implementing targeted outreach strategies and personalized followups.
- Developed strong relationships with key industry partners, expanding referral networks and generating new leads.
- Optimized lead generation processes for improved efficiency and higher quality leads.
- Founded and managed General Contracting business, growing revenue to $65,000 in first year.
Sales Manager
Mikes United Auto Sales
01.2004 - 03.2010
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Education
Some College (No Degree) - Architecture Engineering
BCTC
Lexington, KYSkills
- Strong commitment to customer service, with ability to build productive relationships, resolve complex issues, and win customer loyalty
- Sharp and creative in problem-solving; able to work under pressure
- Strong commitment with sense of pride in completion of work
- Excellent communication and organization skills; able to work with wide variety of personalities
- Market Research
- Strategic account development
- Profitability Optimization
- Territory sales management
- Sales operation
- Client Relationship Management
- Decision-Making
References
Available Upon Request
Timeline
Shift Manager
Waffle House Restaurant
01.2024 - Current
Owner
Salvation Contracting
05.2010 - 01.2024
Sales Manager
Mikes United Auto Sales
01.2004 - 03.2010
Some College (No Degree) - Architecture Engineering
BCTC