JONATHAN AGARED
Hook & Reel Seafood
Washington,DC
23
years of professional experience
Results-oriented leader with expertise in managing operations and enhancing team collaboration. Drives outcomes in fast-paced settings through effective communication and strategic problem-solving. Excels in conflict resolution, ensuring optimal workflow amid changing demands while fostering a productive work environment.
Work History
Shift Supervisor, Bartender, Server
5 Years 5 Months- Supervised daily operations to ensure high service standards and operational efficiency.
- Trained and mentored staff on seafood preparation techniques and customer service excellence.
- Implemented inventory management practices, optimizing stock levels and reducing waste.
- Conducted performance evaluations to enhance team productivity and identify training needs.
- Coordinated shift schedules, ensuring adequate coverage during peak hours for smooth operations.
Assistant Manager, Server
3 Years 10 Months- Supervised daily operations, ensuring efficient workflow and exceptional service quality.
- Developed strategies to enhance guest experiences, resulting in improved customer satisfaction scores.
- Managed inventory levels, coordinating with suppliers to optimize stock availability and reduce waste.
- Led team meetings to communicate goals, share updates, and promote collaboration among staff members.
Server & Cocktail Server
8 Years 7 Months- Prepared tables for meals by setting up linens, silverware, and glassware to enhance dining experience.
- Received high ratings on Yelp and Open Table by delivering excellent service.
- Garnered positive "Yelp" & "Open Table" reviews.
- Achieved highest wine sales in 2013, showcasing expertise in wine selection and customer service.
- Delivered exceptional customer service in a fast-paced dining environment.
- Trained and mentored new team members on menu items and service protocols.
- Managed multiple tables efficiently, enhancing overall guest satisfaction.
- Implemented suggestions for improving workflow, resulting in increased table turnover rates.
Server, Banquet Server, Host & Busser
2 Years 5 Months- Achieved Server of the Year distinction in 2007, reflecting dedication to high-quality service and customer satisfaction.
- Delivered exceptional beverage service by crafting diverse drinks for patrons.
Executed effective wine chilling techniques to maintain optimal serving temperatures. - Delivered exceptional dining experiences by serving food and beverages to patrons and preparing specialty dishes at tables upon request.
- Demonstrated excellence in service quality by attaining a score of 100 on three consecutive shopper assessments.
Server, Banquet Server, Host & Busser
3 Years 2 Months- Balanced serving tasks with banquet responsibilities, contributing to efficient event management.
- Enhanced guest satisfaction by efficiently managing phone reservations and to-go orders. Created a welcoming atmosphere by greeting and seating guests effectively. Strengthened guest loyalty through sincere appreciation and thanks during departures.
- Led night shift operations and conducted training sessions, fostering team cohesion and skill development within six months of joining.
Education
Marketing Candidate - Computer and Information Systems
Skills
Hospitality operating systems
Event management
Employee training
Workplace safety
Proficient in English and Amharic
basic French
Effective communication skills
Timeline
Shift Supervisor, Bartender, Server
Hook & Reel Seafood
03.2021 - CurrentRead More
Assistant Manager, Server
Jackson 20
05.2016 - 03.2020Read More
Server & Cocktail Server
Daily Grill
04.2008 - 11.2016Read More
Server, Banquet Server, Host & Busser
Capitol City Brewing Co.
05.2006 - 10.2008Read More
Server, Banquet Server, Host & Busser
The Hamlet Restaurant & Bar
03.2003 - 05.2006Read More
George Mason University
Marketing Candidate from Computer and Information Systems
Read More