Jonathan Aguirre
Stratford,WI
Summary
Dynamic leader with proven expertise in enhancing customer satisfaction and boosting sales, notably at Mendards. Skilled in team leadership and retail operations. I excel in conflict resolution and decision-making, driving team performance and achieving sales targets. Leveraged customer service excellence and problem-solving abilities to foster loyalty and exceed expectations.
Overview
5
5
years of professional experience
Work History
Hardware Assistant Manager
Mendards
12.2023 - 10.2024
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Increased sales through effective merchandising strategies and targeted promotions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established team priorities, maintained schedules and monitored performance.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Defined clear targets and objectives and communicated to other team members.
Jewelry Sales Associate
JC Penney Stores
08.2022 - 11.2023
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Managed efficient cash register operations.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Exceeded personal sales targets regularly by employing upselling techniques and suggesting complementary accessories during transactions.
Sales Specialist
Lowe's
03.2021 - 08.2022
- Built strong client relationships through consistent communication and effective problem solving.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Security Officer
Per Mar Security
10.2019 - 05.2020
- Examined doors, windows and gates to verify security.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Verified guests purchases.
Education
Associate of Arts - Video Production
North Central Technical College
Wausau, WI05-2021
Skills
- Customer service
- Team leadership
- Problem-solving
- Time management
- Workload management
- Conflict resolution
- Money handling
- Decision-making
- Task delegation
- Retail operations
- Team building
- Team motivation
Timeline
Hardware Assistant Manager
Mendards
12.2023 - 10.2024
Jewelry Sales Associate
JC Penney Stores
08.2022 - 11.2023
Sales Specialist
Lowe's
03.2021 - 08.2022
Security Officer
Per Mar Security
10.2019 - 05.2020
Associate of Arts - Video Production
North Central Technical College
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