Customer Service Representative
VUELOS CARIBE CORP
Hialeah, FL
11.2023 - 01.2024
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Surpassed sales goals through implementation of successful marketing strategies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
