Jonathan Alvarez
Statesville,NC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
13
13
years of professional experience
Work History
Sales Associate
Lowes
Statesville, NC
04.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
In Home Expert
ATT
Charlotte, NC
07.2016 - 08.2023
- Proven ability to learn quickly and adapt to new situations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
Sales Representative
Verizon Wireless
Salisbury, NC
11.2011 - 01.2016
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
Associate of Science - Network Security
ECPI University
Virginia Beach, VA07.2009
Skills
- Product and Service Knowledge
- Consultative Selling Techniques
- Negotiation Tactics
- Sales Goals Attainment
- Retail Store Operations
- Goal-Oriented
Accomplishments
- Ranked Top 10% in Verizon Wireless in Southeast Region for 2015.
- Successfully Help launch The In Home Expert Department for ATT in 2017
Timeline
Sales Associate
Lowes
04.2024 - Current
In Home Expert
ATT
07.2016 - 08.2023
Sales Representative
Verizon Wireless
11.2011 - 01.2016
Associate of Science - Network Security
ECPI University