Jonathan Amaya
MAS Restaurant Group, LLC - Taco Bell
Katy
2
Languages
11
years of professional experience
Accomplished operations leader with expertise in strategic execution and organizational development. Successfully implemented training programs and performance metrics, driving continuous improvement and enhancing team efficiency across multi-site operations.
Work History
Vice President of Operations
3 Years 7 Months- Directed daily operations to enhance efficiency and streamline workflows across 43 restaurant locations.
- Implemented training programs for management staff, improving team performance and service standards.
- Developed operational strategies that reduced costs while maintaining high-quality customer service experiences.
- Analyzed operational data to identify trends, leading to informed decision-making and strategic improvements.
- Collaborated with cross-functional teams to optimize inventory management and reduce waste initiatives.
- Led initiatives focused on employee engagement, resulting in improved retention rates within the workforce.
- Established performance metrics that tracked operational effectiveness and drove continuous improvement across operations.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Developed strategic plans that aligned with organizational goals, ensuring long-term growth and sustainability.
- Implemented Development management systems that aligned employee objectives with corporate goals, driving organizational success.
Area Director of Operations
4 Years 1 Month- Led operational initiatives to enhance efficiency across multiple restaurant locations.
- Streamlined inventory management processes, reducing waste and improving supply chain reliability.
- Developed and implemented training programs to improve staff performance and service quality.
- Analyzed sales data to identify trends, driving strategic decisions for menu optimization.
- Fostered positive relationships with customers to enhance satisfaction and loyalty.
- Developed and implemented strategies to meet or exceed sales targets and operational objectives.
- Led regular team meetings to communicate updates, gather feedback, and discuss strategies.
- Utilized technology and software to enhance efficiency, accuracy, and customer experience.
- Monitored and adjusted staffing levels and schedules based on business needs and budget constraints.
- Coordinated maintenance and repairs of facilities and equipment to ensure operational readiness.
- Monitored employee work and determined benchmarks for performance indicators.
- Collaborated with senior leadership to develop long-term plans for growth in the area.
- Maintained strong leadership team by developing new supervisors from within and motivating success.
- Created and monitored KPIs related to financial performance, customer satisfaction, employee morale.
Market Training Manager
3 Years 6 Months- Collaborated with marketing teams to ensure alignment of training
materials with brand messaging. - Led initiatives to improve training delivery, resulting in increased engagement and knowledge retention.
- Conducted workshops aimed at enhancing team insights into market dynamics and customer requirements.
- Designed and implemented training programs to elevate employee performance and ensure operational consistency.
- Assessed training results and participant feedback to optimize instructional resources and teaching strategies.
- Developed comprehensive learning materials, including presentations, videos, handouts, and articles.
Education
High School Diploma
Skills
Strategic planning
Cost analysis and savings
Cost savings
Strategic planning and execution
Business development
Team leadership
Profit and loss management
Operational strategy
Marketing strategies
Staff training/development
Talent development
Employee relations
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Vice President of Operations
MAS Restaurant Group, LLC - Taco Bell
12.2022 - 07.2026Read More
Area Director of Operations
MAS Restaurant Group, LLC - Taco Bell
11.2018 - 12.2022Read More
Market Training Manager
Kormex Foods - Taco Bell
05.2015 - 11.2018Read More
Andy Dekaney High School
High School Diploma
Read More