Jonathan Amaya
MAS Restaurant Group, LLC - Taco Bell
Katy
2
Languages
11
Years of experience
Accomplished operations leader with expertise in strategic execution and organizational development. Successfully implemented training programs and performance metrics, driving continuous improvement and enhancing team efficiency across multi-site operations.
Work History
Vice President of Operations
3 Years 7 Months- Directed daily operations across 43 restaurant locations to enhance efficiency and streamline workflows.
- Implemented management training programs to elevate service standards and performance.
- Analyzed operational data to identify trends, which facilitated informed decision-making and strategic enhancements. Collaborated with cross-functional teams to optimize inventory and developed strategic plans that aligned with organizational goals, ensuring long-term growth and sustainability.
- Increased company profits through performance optimization strategies and efficiency improvements led to a market turnaround, achieving a 27% improvement in store-level EBITDA in the first year.
- Established performance metrics to track operational effectiveness and support continuous improvement initiatives.
- Developed management systems that aligned employee objectives with corporate goals and mentored several above-restaurant leaders, driving organizational success.
Area Director of Operations
4 Years 1 Month- Led operational initiatives to enhance efficiency across multiple restaurant locations.
- Improved inventory management by reducing waste and enhancing supply reliability. By analyzing sales data, I identified valuable trends that informed our menu strategy. Embracing technology increased efficiency and enriched customer experience. Additionally, I optimized staffing levels to align with our business needs while staying within budget constraints. I implemented key performance indicators to track financial success,customer satisfaction, and employee happiness, fostering a thriving environment for everyone involved.
- Developed and implemented training programs to improve staff performance and service quality.
- Cultivated customer relationships to boost satisfaction and loyalty.
- Collaborated with senior leadership to develop long-term plans for growth in the area.
- Maintained a strong leadership team by developing new supervisors from within and motivating them to succeed.
- I was honored to receive 12 Area Director of the Quarter awards and 2 Area Director of the Year awards, recognizing my consistent performance and ability to build team capabilities.
Market Training Manager
3 Years 6 Months- Collaborated with marketing teams to ensure alignment of training materials with brand messaging.
- Led initiatives to improve training delivery, resulting in increased engagement and knowledge retention.
- Conducted workshops to deepen team understanding of market dynamics and customer requirements, fostering informed decision-making.
- Designed and implemented training programs to elevate employee performance and ensure operational consistency.
- Assessed training results and participant feedback to refine instructional resources and teaching strategies, improving training effectiveness.
- Developed comprehensive learning materials, including presentations, videos, handouts, and articles.
Education
High School Diploma
Skills
Strategic planning
Cost analysis and savings
Cost savings
Strategic planning and execution
Business development
Team leadership
Profit and loss management
Operational strategy
Marketing strategies
Staff training/development
Talent development
Employee relations
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Vice President of Operations
MAS Restaurant Group, LLC - Taco Bell
12.2022 - 07.2026Read More
Area Director of Operations
MAS Restaurant Group, LLC - Taco Bell
11.2018 - 12.2022Read More
Market Training Manager
Kormex Foods - Taco Bell
05.2015 - 11.2018Read More
Andy Dekaney High School
High School Diploma
Read More