Jonathan Anderson
Arvada
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
14
14
years of professional experience
Work History
Server/Bartender
Whistle Binkies
Rochester, MN
01.2015 - 01.2024
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server/ Bartender
StormBreaker Brewing
Portland
01.2023 - 01.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender
Half Barrel
Rochester
01.2014 - 01.2015
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Completed requisitions to maintain required stock par levels.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Server
Chesters Kitchen And Bar
Rochester, MN
01.2010 - 01.2015
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
Mayo High School
Rochester06.2004
Skills
- Dining Customer Service
- Suggestive Selling
- Sales Expertise
- Quality Control
- Hospitality Service Expertise
- Wine Pairings
- Wine Service
- Menu Memorization
- Check Payment Processing
Timeline
Server/ Bartender
StormBreaker Brewing
01.2023 - 01.2023
Server/Bartender
Whistle Binkies
01.2015 - 01.2024
Bartender
Half Barrel
01.2014 - 01.2015
Server
Chesters Kitchen And Bar
01.2010 - 01.2015
High School Diploma -
Mayo High School
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