Jonathan Arroyo

• Direct and coordinate real-time train movements across assigned territory to ensure safe, efficient, and rule-compliant rail operations.

• Apply operating rules, dispatch procedures, and safety protocols to maintain service reliability and protect crews, passengers, and infrastructure.

• Manage service disruptions, delays, and operational conflicts while prioritizing safety and minimizing impact to transportation service.

• Communicate operational instructions and safety information to train crews, field personnel, and transportation management.

• Maintain accurate records of train movements, delays, and incidents to support reporting, investigation, and operational review.

• Operate multi-unit subway trains in revenue and non-revenue service while ensuring strict compliance with operating rules, safety regulations, and transportation procedures.

• Maintain safe and efficient passenger service by monitoring signals, track conditions, and train performance while adhering to scheduled service requirements.

• Conduct pre-service inspections and prepare equipment for road service to ensure operational readiness and safety compliance.

• Perform yard and terminal operations including switching movements and positioning equipment for maintenance, inspection, and service deployment.

• Respond to service disruptions, equipment failures, and emergency conditions while prioritizing passenger safety and operational continuity.

• Communicate with dispatchers, operations personnel, and passengers to support coordinated transportation service delivery.

• Document delays, equipment issues, and operational incidents to support reporting, service analysis, and operational review.

• Managed accountability and oversight of more than $125 million in government equipment and assets, ensuring strict compliance with military property regulations and inventory controls.

• Coordinated logistics operations supporting unit readiness, including the procurement, storage, maintenance, and distribution of critical equipment and supplies.

• Conducted financial liability investigations for property loss and inventory discrepancies, documenting findings and supporting corrective action and accountability measures.

• Supervised and trained junior personnel in logistics procedures, asset management, and operational readiness standards.

• Maintained continuous security and operational readiness of unit assets while supporting mission planning and high-tempo operational environments.

• Provide the ultimate end-to-end client experience, and develop customers for life by building relationships and providing world class customer service
• Achieve minimum metrics or better: Responsible for $792,000 Annual Revenue, 30% Gross Margin Rate, 70% MHT Mix
• Support New York City install teams by selling labor hours for them, adding thorough notes to my closed orders, helping stage product, being on job sites when necessary, and teaching out new technologies
• Provide in-home consultation service for clients, followed by an in-store meeting to go over recommended products, and follow up throughout the entire sale process including a follow-up phone call after the installation has completed to ensure that everything is working as the client had anticipated.

• Maintained accurate knowledge of all products and recommended the best setups for customers based on their lifestyle and expectations
• Processed credit applications
• Maintained accurately filed documentation regarding customer’s personal information, follow up contact lists and delivery invoices
• Top performer in department
• Tailored solutions for home theater services and products based on client needs and expectations
• Resolved customer issues through use of all channel services utilization of support staff and management
• Internal support to departmental operations, adept at handling highly confidential and sensitive company information, maintaining detailed administrative and procedural processes, and retrieving and manipulating data quickly and accurately
• Results-oriented, able to balance multiple responsibilities, consistently delivering results on time.

• Assigned to assist personal banking clients with larger portfolios in meeting their individualized banking needs, goals and objectives
• Increased values of investment portfolios of assigned customers as well as acquired new business through client pipelines and references
• Oversaw initial intake of new customers in the personal banking and waiting areas
• Coordinated/oversaw personal banking services for senior citizens as well as our affluent customers in the northern New York area.

• Committed to maximizing performance and providing the highest levels of customer service
• Valued communicator with innovative ideas and strategies, dedicated to meeting goals and exceeding expectations
• Proven track record in client management
• Offers unparalleled integrity, initiative, resourcefulness, consistency, and diligence in achieving both short and long-term goals and business objectives.