Jonathan Avila

• Assist the General Manager with overseeing daily operations and keeping the site running efficiently.
• Lead and support team members by assigning tasks, setting expectations, and helping maintain a positive work environment.
• Create and adjust employee schedules to ensure the site is properly staffed.
• Manage chemical inventory and order supplies to keep daily operations running smoothly.
• Coach and motivate employees to meet monthly Unlimited Wash Club membership goals.
• Educate customers on memberships, wash packages, and products to help them find the best option for their needs.
• Handle customer concerns and complaints with professionalism while working toward a fair resolution.
• Stay calm under pressure and de-escalate difficult situations with upset customers.
• Complete detailed vehicle incident reports and exchange insurance information when accidents occur in the wash tunnel.
• Maintain accurate records and documentation with strong attention to detail.
• Perform routine quality inspections to ensure the property is clean, safe, and meets company standards.
• Work closely with management to improve customer service, team performance, and daily operations.

• Assisted in the production and packaging of corrugated cardboard products in a fast-paced manufacturing environment.
• Stacked, organized, and palletized finished products while maintaining production quality standards.
• Worked safely around industrial equipment while following company safety policies and procedures.
• Maintained a clean and organized work area to support efficient production operations.
• Collaborated with team members to meet daily production goals and deadlines.
• Performed physically demanding work while maintaining accuracy, reliability, and attention to detail.

• Supervised and ensured the safety and well-being of children in a structured after-school program.
• Planned and led educational, recreational, and team-building activities that encouraged learning and positive development.
• Built positive relationships with youth by serving as a dependable role model and mentor.
• Managed classroom behavior while promoting respect, accountability, and teamwork.
• Resolved conflicts between participants using patience, professionalism, and effective communication.
• Encouraged participation and created an inclusive environment where every child felt supported.
• Communicated with coworkers and parents to provide updates and address concerns when needed.
• Maintained a clean, organized, and safe environment while following program policies and procedures.

• Retrieved and organized shopping carts throughout the parking lot while maintaining a safe environment for customers and vehicles.
• Assisted customers by helping load purchases and providing friendly, professional service.
• Maintained cleanliness of the parking lot, entrances, and surrounding areas to ensure a safe and welcoming environment.
• Responded quickly to customer requests while working in a fast-paced retail setting.
• Worked safely in all weather conditions while completing physically demanding tasks.
• Collaborated with team members to maintain store appearance and support daily operations.
• Followed company safety procedures and demonstrated reliability by completing assigned responsibilities efficiently.

• Assisted with the care, maintenance, and preparation of nursery plants and trees.
• Performed physically demanding outdoor work in a fast-paced environment while maintaining productivity.
• Loaded, organized, and moved nursery stock as needed to support daily operations.
• Followed safety procedures while using hand tools and equipment.
• Worked as part of a team to complete daily tasks and meet production goals.
• Maintained clean and organized work areas to support efficient operations.

GPA: 3.620

Honors & Academic Achievements

• Graduated with Honors
• President's List (2) Fall 2024 & Winter 2025
• Vice President's List (2) Winter 2026 & Spring 2026
• TRIO Student Support Services Program Participant

Relevant Coursework

• Criminal Justice 101
• Psychology
• Sociology
• Biology
• Business Ethics
• English 102 (Composition)
• Interpersonal Communication

• Completed Criminal Justice coursework focused on the fundamentals of the criminal justice system and professional responsibility.
• Developed an understanding of law enforcement procedures, ethics, and public safety principles.
• Recognized as Student of the Term for outstanding attendance, dependability, and positive contributions in the classroom.