Detail-oriented professional with strong communication skills in home care and pest control. Committed to enhancing patient satisfaction and educating clients on safety and prevention measures.
Overview
16
16
years of professional experience
Work History
Home Care Provider
James Brewer
Charleston, MS
09.2024 - Current
Cooked tasty, nourishing meals for patient to promote better nutrition.
Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
Improved patient well-being with regular monitoring of vital signs, medication administration, and personal care assistance.
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Provided transportation and appointments management.
Administered medications in accordance with doctor's instructions.
Pest Control Technician
Cooks Pest Control
Chattanooga, TN
03.2022 - 09.2024
Conducted thorough inspections to identify pest infestations and establish treatment plans.
Educated clients on pest prevention strategies and maintenance of treated areas for long-term effectiveness.
Developed detailed service reports documenting treatments performed and recommendations for future services.
Trained junior technicians on safety protocols, equipment usage, and effective pest management practices.
Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
Educated and advised customers on preventive measures to reduce pest infestations.
Pest Control Technician
Home Team Pest Defense
Houston, TX
01.2020 - 01.2022
Conducted thorough inspections to identify pest infestations and establish treatment plans.
Applied industry-standard pest control techniques using advanced equipment and environmentally safe products.
Educated clients on pest prevention strategies and maintenance of treated areas for long-term effectiveness.
Developed detailed service reports documenting treatments performed and recommendations for future services.
Satellite Installation Technician
Goodman Networks, AT&T, Texas & National
Katy, TX
07.2019 - 01.2020
Enhanced system performance for clients by conducting thorough diagnostics and troubleshooting of satellite equipment.
Consistently met deadlines under pressure while maintaining high-quality workmanship standards in a fast-paced environment.
Conducted regular maintenance checks on satellite systems, ensuring consistent reliability for customers.
Proactively identified opportunities for upselling additional products and services, contributing to company revenue goals.
Maximized customer satisfaction by addressing questions and concerns promptly during installations.
Stayed up-to-date with the latest technology advancements in the satellite industry, applying new knowledge to daily tasks as appropriate.
Maintained optimal signal strength for customers with precise dish alignment and positioning.
Dish Network Technician
Dish Network Corp
Memphis, TN
12.2017 - 07.2019
Installed and configured satellite systems for residential and commercial clients.
Diagnosed and resolved service issues to enhance customer satisfaction.
Provided technical support and training to new technicians on installation procedures.
Managed inventory of tools and equipment to ensure operational efficiency.
Increased customer retention with excellent communication skills, addressing concerns and answering questions regarding Dish Network services.
Continuously developed technical skills through participation in ongoing training and certification programs, maintaining a cutting-edge understanding of industry best practices.
Installed wiring, cabling and networking hardware on customer premises.
HVAC Coil Cleaner
Pure Air Filtration
Greenwood, MS
05.2016 - 12.2017
Increased overall system lifespan with preventive maintenance tasks such as filter replacements, coil cleaning, and belt replacement.
Filled out detailed work orders for each job completed.
Traveled to job sites for both scheduled and emergency appointments.
Repaired and replaced faulty belts, dirty coils, and filters.
Satellite Installation Technician
Goodman Networks
Memphis, TN
02.2010 - 04.2016
Installed satellite systems for residential and commercial clients, ensuring optimal signal quality.
Conducted thorough site surveys to determine ideal installation locations and configurations.
Collaborated with team members to troubleshoot technical issues and enhance service delivery.
Maintained accurate records of installations, service requests, and customer feedback to improve processes.
Reduced service call-backs through meticulous installation procedures and attention to detail.
Ensured timely completion of projects by managing work schedules effectively.