Shania Sanchez
Espanola,NM
Summary
Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Compassionate individual with experience supporting elderly and ill people with in-home care. Promotes understanding attitude and compassionate nature to achieve comfortable and welcoming environment for patients. Demonstrates high level of adaptability and reliability, ensuring patients receive optimal support. Skilled in personal care, medication administration, and daily living assistance. Known for excellent teamwork and results-driven approach.
Overview
10
10
years of professional experience
Work History
Home Care Provider
Simplicity Care
Española, NM
10.2025 - Current
- Provided compassionate assistance with daily living activities, enhancing clients' quality of life.
- Developed personalized care plans based on individual needs and preferences, ensuring tailored support.
- Coordinated medication management, adhering to prescribed schedules for optimal health outcomes.
- Monitored clients' health conditions, reporting changes to healthcare professionals proactively.
- Established strong relationships with families, facilitating communication regarding care progress and concerns.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted disabled clients to support independence and well-being.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.
- Supported family members in understanding patient needs and provided guidance on how to best assist their loved ones at home.
- Delivered high-quality care under pressure in emergency situations, ensuring the safety of both the patient and caregiver team members present at those times.
- Facilitated recovery by assisting patients with physical therapy exercises and mobility support.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided transportation and appointments management.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Retail Sales Associate
Avanyu Travel Plaza
Española, NM
07.2024 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using POS systems, ensuring efficient checkout procedures.
- Maintained store presentation by organizing merchandise and displays according to company standards.
- Collaborated with team members to achieve sales targets and improve customer satisfaction ratings.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Greeted customers and provided outstanding customer service.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Assistant Manager
Family Dollar
Abiquiu, NM
05.2022 - 07.2024
- Led daily operations to ensure efficient s
- Led daily operations to ensure efficient store performance and customer satisfaction.
- Ensured compliance with company policies and safety regulations, maintaining a secure shopping environment for customers.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Key Holder
Dollar General Store
Hernandez, NM
01.2021 - 03.2022
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Managed cash handling processes, maintaining accuracy during transactions and end-of-day reconciliations.
- Trained and mentored new team members on customer service standards and operational protocols.
- Implemented inventory management procedures, optimizing stock levels to minimize shrinkage and improve availability.
- Assisted in visual merchandising efforts, enhancing product displays to promote sales and customer engagement.
- Resolved customer inquiries and complaints effectively, fostering a positive shopping experience and loyalty.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Streamlined opening and closing procedures as integral member of store staff.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Increased sales by providing exceptional customer service and product knowledge.
- Enhanced store security by meticulously following all opening and closing procedures.
- Conducted thorough audits of cash handling procedures, safeguarding against discrepancies.
- Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
- Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
- Marked-down clearance items and relocated merchandise to proper store areas.
Personal care provider
CONEJOS COUNTY NURSING SERVICE
La Jara, CO
05.2017 - 08.2019
- Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
- Ambulated patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements.
- Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
- Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
- Organized personal and professional calendars.
- Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
- Checked mail, shopped for groceries and handled bill payments.
- Managed household budgets and allocated expenditures for groceries, property and home maintenance, and bill payments.
- Authored and maintained household office and operations manuals to define staff expectations, confidentiality requirements and household and office procedures.
- Leveraged personal and professional networks to secure new clients and to ensure client needs are met.
- Coordinated and planned special projects at clients' homes.
- Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
- Prepared food and helped patients eat to support healthy nutrition.
- Assisted patients with daily hygiene tasks, including bathing, dressing, dental care and grooming.
- Cared for wounds by changing bandages, dressings and binders to promote healing.
- Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Sales Representative
ALTA CONVIENCE
La Jara, CO
01.2016 - 07.2018
- Ensured effective customer communication to maintain customer satisfaction and loyalty.
- Cross-sold additional products and services to purchasing customers.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Worked with vendors and customers to optimize delivery schedules and promote satisfaction from day one.
- Calculated total costs for service delivery, including production, delivery and installation requirements.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Educated customers about product features and technical details to highlight benefits and correct misunderstandings.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
- Provided customers with recommendations to promote brand effectiveness and product benefits.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Education
High school or equivalent -
North Conejos Alternative Program
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Cash handling
- Customer engagement
- Store opening and closing
- Money handling
- Cash register operation
- Relationship building
- Professional appearance
- Stocking and receiving
- POS system operations
- Conflict resolution
- Stock replenishment
- Merchandise display
- Truck unloading
- Self-checkout assistance
- Friendly and outgoing
- Shelf stocking
- Cash drawer balancing
- Calm demeanor
- Positive and professional
- Returns and exchanges
- Friendly and helpful
- Reliable and responsible
- Honest and dependable
Languages
English
Timeline
Home Care Provider
Simplicity Care
10.2025 - Current
Retail Sales Associate
Avanyu Travel Plaza
07.2024 - Current
Assistant Manager
Family Dollar
05.2022 - 07.2024
Key Holder
Dollar General Store
01.2021 - 03.2022
Personal care provider
CONEJOS COUNTY NURSING SERVICE
05.2017 - 08.2019
Sales Representative
ALTA CONVIENCE
01.2016 - 07.2018
High school or equivalent -
North Conejos Alternative Program