Jonathan Balsamo
Manorville,NY
Summary
Results-driven, determined, disciplined, and not afraid to put in the work. Focused on delivering exceptional support to colleagues and managers to make their jobs easier. Focused on the big picture and being a leader to help achieve whatever goal is ahead.
Overview
3
3
years of professional experience
Work History
Server
Waynesborough Country Club
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Small Business Owner
Empire Wash
05.2021 - Current
- Managed purchasing, sales, marketing, and labor operations efficiently.
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Interacted well with customers to build connections and nurture relationships.
Catering Server
Darling Events
05.2022 - 08.2024
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Worked with catering staff to establish timely preparation and delivery of food and beverage orders.
- Maintained flexible work schedule to meet event needs.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Front Desk Associate
Fusion Gyms
09.2023 - 02.2024
- Maintained cleanliness and organization of the gym.
- Fulfilled any tasks given by supervisors.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Oversaw fast-paced front desk operations and guests' needs at a busy facility.
Education
BBA - Business Administration
Cairn University
Langhorne, PA12.2024
High School Diploma -
Eastport-South Manor Junior Senior High School
Manorville, NY06.2020
Skills
- Coachable
- Determined
- Leadership
- Creative
- Passionate
- Entrepreneurial
- Communication
- Adaptability
- Excel
- Works well with others
- Time Management
3 year captain of Cairn mens lacrosse team.
In my experience of being a team captain it was my job to lead by example, help motivate my team, push them further than they thought they could, assist my coach in any way necessary, as well as listen to, and be a voice for my team.
Timeline
Server
Waynesborough Country Club
09.2024 - Current
Front Desk Associate
Fusion Gyms
09.2023 - 02.2024
Catering Server
Darling Events
05.2022 - 08.2024
Small Business Owner
Empire Wash
05.2021 - Current
BBA - Business Administration
Cairn University
High School Diploma -
Eastport-South Manor Junior Senior High School
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