Jonathan Bell
Summary
Dedicated and results-driven individual with over 5 years of experience in retail and rental services, specializing in customer service, team leadership, and inventory management. Proven ability to manage department responsibilities, process purchase orders, and maintain rental equipment. Strong communicator with excellent problem-solving, time management, and critical thinking skills. Forklift certified and proficient in Microsoft Excel, with the ability to analyze data to make informed decisions. Eager to apply skills and grow in new opportunities.
Overview
7
7
years of professional experience
Work History
Department Manager/Rental Coordinator
McLean's Home Center Inc.
05.2018 - 12.2024
- Oversaw daily operations of a home improvement retail store, managing the automotive department.
- Coordinated rental services, processing equipment rentals, screening customers, and ensuring proper equipment use.
- Monitored stock levels, placing accurate purchasing orders to meet costumer demand.
- Provided exceptional customer service, resolving complaints and fostering long-term loyalty.
- Trained and mentored new employees, offering constructive feedback to enhance key skills.
- Maintained and repaired rental equipment (skid steers, aerial lifts, wood chippers, small-engine tools) for safety.
- Conducted inventory management, using sales data for informed stocking and ordering decisions.
- Communicated customer feedback and complaints to upper management, recommending solutions for improvement.
Education
Associate of Arts And Sciences - Economics
Northwestern Michigan College
Traverse City, MI12-2024
Skills
- Effective Problem Solving
- Time Management
- Communication and Active Listening
- Excellent Customer Service
- Attention to Detail
- Purchase Order Processing
- Data Analysis and Decision Making
- Supply and Inventory Management
- Proficiency in Microsoft Excel
- Forklift Certified
Timeline
Department Manager/Rental Coordinator
McLean's Home Center Inc.
05.2018 - 12.2024
Associate of Arts And Sciences - Economics
Northwestern Michigan College
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