Sr. Store Manager
JONATHAN BELL
Fedex Office
Atlanta,Ga
20
years of professional experience
Strong record of management success across 19-year career supported performance-focused, responsive execution.,Effective leadership, problem-solving, and project management kept daily priorities and special projects on track.,Production and team management remained consistent strengths throughout career.
Work History
Sr. Store Manager
2 Years 7 Months- Directed daily store operations while balancing print, shipping, and customer service priorities.
- Guided associates through coaching, scheduling, and performance feedback to uphold service standards.
- Supported production workflows for document finishing, copying, and packaging services.
- Followed cash handling, security, and FedEx Office operating procedures to maintain compliance.
- Resolved customer concerns quickly to protect service quality and repeat business.
- Trained team members on POS systems, shipping tools, and print equipment.
- Tracked inventory levels and ordered supplies to support uninterrupted store operations.
- Strengthened sales execution by reinforcing consultative selling and solution-based recommendations.
- Adjusted staffing schedules to provide coverage during peak hours while helping control labor costs.
- Improved store presentation through merchandising, visual displays, and organized inventory management.
- Exceeded sales targets through proactive promotion of products and services while maintaining high customer service standards.
- Raised profitability by reviewing sales trends, adjusting product mix, and refining pricing strategies.
- Maintained compliance with safety regulations, legal requirements, and company policies to reduce business risk.
- Improved overall store performance by applying effective sales strategies and streamlining operational processes.
- Built positive work environment through open communication, employee recognition, and professional development opportunities.
- Coordinated new product launches with cross-functional teams across merchandising, marketing, purchasing, and logistics planning.
- Supported employee growth through ongoing coaching, mentorship, and career development opportunities.
- Increased customer satisfaction by delivering strong service and addressing concerns promptly and professionally.
- Launched community outreach programs to build local relationships, increase brand visibility, and generate goodwill among potential customers.
- Built and motivated strong teams through sound judgment and decision-making, resulting in minimal turnover and solid performance.
- Supervised employees to support store operations, customer retention, and positive brand experiences.
- Communicated with key account contacts, resolved complex customer needs, and consulted partners to boost sales among valued customers.
- Maintained quality through training and coaching during daily activities.
- Completed financial analyses to identify improvement areas and guide data-driven decisions for future growth.
- Planned and assigned workloads by delegating tasks and directing team members.
- Managed vendor relationships to secure competitive pricing and timely delivery of products and supplies.
- Directed daily activities covering accounts receivable, inventory reporting, and bank deposits.
- Reduced inventory shrinkage by applying loss prevention measures, completing regular audits, and holding staff accountable for discrepancies.
- Controlled and enforced standard operating procedures, security, and compliance with laws and system management.
- Streamlined store operations by implementing efficient systems that increased productivity without sacrificing quality or customer experience.
- Identified process improvement opportunities and recommended targeted solutions.
- Partnered with corporate leadership to align store operations with company-wide goals and initiatives.
- Implemented marketing campaigns to drive foot traffic and increase brand awareness in local community.
- Developed high-performing team through strategic recruitment, comprehensive training, and regular performance evaluations.
- Reduced budget expenses by negotiating contracts for better terms.
- Negotiated pricing and service with customers and vendors to lower expenses and increase profit.
- Scheduled employees for shifts based on customer traffic and employee strengths.
Assistant Manager
4 Years 3 Months- Troubleshot problems with production equipment to trace faults and restore performance.
- Restocked supplies at work stations to help team members meet demands.
- Selected, packed, and shipped numerous customer orders per day.
- Cleaned aisles, removed trash, and baled cardboard to assist with housekeeping requirements.
- Resolved or escalated business problems to keep operations moving smoothly.
- Maximized production and prevented downtime by inspecting and performing preventive maintenance on copiers. Set up equipment, including replacing ink and loading paper. Worked regularly from digital files, adjusting the appearance and color to produce the best quality printing results.
- Monitored store to assess current needs and delegated assignments to sales staff.
- Trained sales team members in policies, procedures, and strategies for maximizing store profits.
- Used PPA and OTP system to complete orders and process payments for print orders and purchases.
- Reviewed transactions regularly for accuracy and reconciled cash through shifts to minimize losses.
- Implemented strategies to meet sales and service goals, including target promotional items.
- Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal.
- Interacted professionally with customers, informing individuals of sales promotions and driving product interest.
- Engaged customers and built connections to drive long-term sales. Arranged attractive and creative displays to catch the eye of incoming customers and encourage sales.
- Staff management
- Operations oversight
GENERAL MANAGER
12 Years 5 Months- Reversed poor performing store by revising systems, processes, training programs, and personnel.
- Mentored many entry-level associates to achieve leadership positions and quickly became leadership trainer for new store managers.
- Managed business operations, working closely with senior management to develop KPIs, build operating dashboards, and monitor performance.
- Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
- Managed performance of team members by conducting performance appraisals and recommending promotions.
- Led cross-functional projects and identified and solved complex problems in all areas of business.
- Worked with finance team to manage and streamline accounts payable, accounts receivable, and payroll processes.
- Prepared payroll and maintenance budgets for corporate management approval.
- Advanced store sales position, restructuring departments and modeling customer service techniques to employees.
- Drove shrink results through compliance with all guidelines involving safety, loss prevention, and cash-handling procedures.
- Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
- Recognized for excellence in building and motivating management and hourly teams.
- Mentored many entry-level associates to achieve leadership positions and quickly became leadership trainer for new store managers.
- Supported back office procedures, including hiring and employment processes.
- Wendy's Inc
ADULT/CHILD CASE MANAGER
1 Year- Applied utilization criteria accurately to facilitate appropriate clinical resource management and reported utilization issues that may affect patient care.
- Leveraged knowledge of hospital and community resources and facilitated appropriate level of care to conserve patient, hospital, and payer resources.
- Developed, implemented, and communicated discharge plan, including healthcare or community resource referrals.
- Identified cost-reduction opportunities to decrease patient care expenses without impacting quality or outcomes.
- Utilized available resources to effectively assess patients' clinical, psychological, and financial needs.
- Maintained familiarity with Medicare and Medicaid requirements, managed care issues, and other payer regulations and benefit limits.
- Worked with patients and families to support healthcare system navigation and coordinate care.
- Continuously evaluated the community's needs to appropriately direct the program's operations.
- Evaluated staff to determine the areas in need of improvement and encourage continuous development.
- Researched and analyzed member needs to determine program goals, offerings, and areas in need of improvement.
CREW MANAGER
2 Years 11 Months- Tracked work performance and compared against project specifications to maintain quality standards.
- Monitored workers to correct safety and skill problems impacting crew performance.
- Used daily meetings to communicate work requirements and update crew policies.
- Coordinated preventive maintenance plans to keep equipment, tools, and vehicles in good working order.
- Supervised and motivated crew members to achieve daily objectives.
- Inspected received food items to verify quality, quantity, and freshness of goods received.
- Managed inventory to keep enough product on-hand and implemented strategies to move nearly expired items.
- Oversaw food preparation and cooking activities to uphold safe and sanitary practices, check portion control, and assess final presentation.
- Frequently inspected and tested food to verify conformance to taste standards.
- Liaised with facility administration and customers to address requests and resolve problems.
- Labeled products correctly with prices and use or sell-by dates.
- Recommended new menu items to offer various foods meeting requests and diner preferences.
- Coordinated scheduling of deliveries with suppliers and vendors to obtain products on-time and keep stock fresh.
- Received goods from suppliers, rotated products, and maintained safe storage practices to avoid spoilage.
- Trained and mentored food service works to achieve maximum team quality and efficiency.
- Kept the building clean, neat and free of pests by monitoring team duties and engaging maintenance specialists.
- Interviewed job applicants, processed new hire paperwork, and provided on-the-job training.
- Scheduled department staff strategically to maintain proper coverage based on business volume.
- Managed food and supplies inventory to keep adequate levels for expected demands.
- Supervised cooking, serving, and packaging deli items, as well as deli counter takeout activities.
- Developed food storage and rotation metrics and maintained team member compliance.
- Maintained the appropriate coverage levels for expected customer loads by continuously forecasting needs and adjusting schedules.
- Supervised food service workers to keep kitchen moving and provide every customer with hot, fresh meal.
- Engaged dissatisfied customers using tactful approaches and made best efforts to resolve problems related to sales, products, and store operations.
- Enforced quality, safety and sanitation standards to keep the foodservice operation compliant.
- Diversified food offerings by location and season to continuously attract new customers.
- Modeled excellent customer service to encourage staff to proactively assist customers and meet needs, building customer loyalty and retention.
- Assisted in developing menus based on expressed preferences of client and contract requirements.
- Coordinated work of janitorial staff handling dining and kitchen areas, keeping spaces clean and sanitized according to optimal standards.
- Operated and maintained all food preparation machines and equipment.
Education
BACHELOR OF SCIENCE - Psychology
Skills
Resolved service problems and supported issue resolution efforts.
Collaborated with colleagues across departments to support shared objectives.
Helped organize task plans and daily workflow priorities.
Shared information clearly in meetings and group discussions.
Maintained strong work pace and motivation throughout shifts.
Kept workspaces and assignments organized.
Tracked schedules
task lists
and follow-up actions.
Researched information and collected useful details.
Used POS systems and processed transactions accurately.
Sorted work by urgency and kept assignments moving.
Handled multiple assignments at same time.
Communicated clearly during conversations and meetings.
Built positive customer relationships and addressed service needs.
Reviewed information carefully and applied sound judgment.
Supported employee training and development activities.
Contributed to strategic planning and long-term goals.
Built professional connections and worked across teams.
Completed performance reviews and recorded feedback.
Led cross-functional teams through shared assignments.
Managed time effectively to meet deadlines.
Helped plan projects and monitor progress.
Supported staff development through coaching and guidance.
Prepared reports and maintained accurate records.
Handled financial tasks and monitored records.
Kept daily operations running smoothly.
Helped hire and train new staff.
Timeline
Sr. Store Manager
Fedex Office
04.2024 - CurrentRead More
Assistant Manager
FedEx Office
01.2020 - 04.2024Read More
ADULT/CHILD CASE MANAGER
Volunteer Behavioral Health Center
07.2009 - 07.2010Read More
CREW MANAGER
McDonald's Restaurant
02.2007 - 01.2010Read More
GENERAL MANAGER
Meritage
01.2007 - 06.2019Read More
University of Tennessee at Chattanooga
BACHELOR OF SCIENCE from Psychology
Read More