Jonathan Bjork
Dallas,TX
Summary
Dynamic Claims Adjuster and Resourceful Educator experienced in providing a superior level of customer service to clients and cultivating productive learning environments. Personable leader comfortable in leading a team, public speaking, high pressure situations and interacting with people from diverse culture and backgrounds.
Overview
9
9
years of professional experience
Work History
Commercial Auto Claims Adjuster
Amerisure Insurance
Irving, TX
11.2023 - 10.2024
- Investigate coverages and liability for large commercial auto, trucking, and general liability claims.
- Set and calculate reserves for all property damage exposures.
- Determine the market value of a loss, prepare settlement offers, and complete the total loss process for the insured and claimants.
- Initiate subrogation, make contact with adverse carriers, and submit ACE review appraisals for pending demands.
- Provide exceptional customer service to our customers specifically the agents on our policies by providing daily feedback and updating them on SureConnect.
- Headed the Fast-Track program for our claims team in Georgia responsible for assigning BI adjusters and working with them on finalizing liability for litigation.
Personal Auto Claims Adjuster
National General Insurance
Dallas, TX
01.2022 - 10.2023
- Responsible for the investigation, evaluation and settlement of material damage and auto claims for policy holders and claimants aiming to provide the highest level of customer service possible.
- Resolved disputes and determined liability by taking recording statements, reviewing police reports and working with adverse carriers and attorneys.
- Reviewed customer policies and resolved coverage issues precisely and promptly.
- Worked closely with body shops and automobile professionals to review estimates and assess repairs.
- Issued payments or denied a claim in a timely manner in accordance with policy conditions and drafted correspondence letters to all parties involved.
- Assisted in preventing losses due to Insurance fraud by sending referrals to SIU and special investigation.
Security Supervisor/Personal Trainer
CBRE
Farmers Branch, TX
01.2018 - 01.2022
- Conducted site review and security audits and made recommendations to management based on findings.
- Coordinated with law enforcement and medical personnel to respond to emergent situations, created incident reports and conducted investigations.
- Supervised a team of security officers through basic training, covered shifts and managed relationships with building tenants.
- Led, instructed and motivated individuals during one-on-one sessions including strength training, mobility work and cardiovascular exercises.
Center Director/Tutor
LearningRx
Plano, TX
08.2016 - 01.2018
- Managed a team of cognitive brain trainers/tutors and was responsible for leading team meetings, overseeing training, hiring new employees, tutoring clients and communicating with parents.
- Effectively handled front desk and administrative duties including scheduling appointments, managing the calendar, answering phone calls and taking care of the center.
- Responsible for marketing and networking within the community including social media upkeep, website optimization, attending local events and following up with leads.
- In charge of leading assessments and consultations with prospective clients, receiving payments and monitoring payroll.
Social Studies Teacher
STEP Academy
Saint Paul, MN
02.2016 - 06.2016
- Coordinated scope and sequence of the latest Social Studies standards for 9th grade Human Geography, 10th grade U.S History and 11th grade Global History.
- Developed monthly unit plans for administrators and effectively planned, prepared and taught all my own units from scratch for my U.S and Global History courses.
- Implemented outside materials, audio/visual tools and study activities to allure all learners.
- Designed curricula for a student body primarily composed of the Somali community to accommodate for students especially designated as At-Risk and ESL.
Education
Bachelor of Arts - Education
Minnesota State University - Mankato
Skills
- Claims Handling
- Account Management
- Multitasking
- Strong Organizational Skills
- Teaching, Tutoring and Counseling
- Behavioral/Cognitive Skills Development
- Differentiated Instruction/Classroom Management
- Administrative Skills and Marketing
Timeline
Commercial Auto Claims Adjuster
Amerisure Insurance
11.2023 - 10.2024
Personal Auto Claims Adjuster
National General Insurance
01.2022 - 10.2023
Security Supervisor/Personal Trainer
CBRE
01.2018 - 01.2022
Center Director/Tutor
LearningRx
08.2016 - 01.2018
Social Studies Teacher
STEP Academy
02.2016 - 06.2016
Bachelor of Arts - Education
Minnesota State University - Mankato
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