Jonathan Brooks
Summary
Friendly and enthusiastic Bus Driver bringing years of experience operating various passenger vehicles. Safety-focused with personable demeanor and helpful approach to passenger questions and issues. Accustomed to collecting fares, inspecting vehicles and completing basic repairs.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence, and a very positive and patient attitude.
Overview
12
12
years of professional experience
Work History
Transit Bus Operator
Sfmta San Francisco Municipal Transportation Agency
07.2023 - Current
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Inspected bus for any mechanical issues before departure.
Bus Operator
Tridelta Transit/Transdev
03.2018 - 08.2023
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Accepted and processed fares.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Maintained full understanding of local roads and traffic patterns.
Sales Manager
Acceptance Now
10.2012 - 02.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Attended industry events and conventions to explain sales opportunities.
- Sold home appliances and furniture.
Education
Motorcycle Technical Diploma - Motorcycle Maintenance And Repair Technology
WyoTech - Fremont
Fremont, CA06.2012
High School Diploma -
Chance High School
San Francisco, CA06.2004
Skills
- Accident reporting
- Defensive Driving
- Vehicle Inspection
- Wheelchair securement
- Route Navigation
- Traffic laws compliance
- Customer relations skills
- Bus Operation
- CDL License
- Special Needs Passengers
- Problem-Solving
- New Hire Training
- Map Reading
- CPR Certification
- Commercial driving
- Defensive Driving Practices
- Microsoft Office
- Elderly and Disabled Assistance
Timeline
Transit Bus Operator
Sfmta San Francisco Municipal Transportation Agency
07.2023 - Current
Bus Operator
Tridelta Transit/Transdev
03.2018 - 08.2023
Sales Manager
Acceptance Now
10.2012 - 02.2018
Motorcycle Technical Diploma - Motorcycle Maintenance And Repair Technology
WyoTech - Fremont
High School Diploma -
Chance High School
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