Summary
Overview
Work History
Education
Skills
Employee of the Month
Timeline
Generic

Jonathan Brunder

Chesterton,IN

Summary

Dynamic customer service professional with extensive experience at Kohls Department Store, enhancing guest satisfaction through exceptional service and rigorous cleaning practices. Skilled in workload prioritization and health compliance, I excel in fostering customer loyalty and ensuring a safe environment, consistently delivering results in fast-paced settings.

Overview

23
23
years of professional experience

Work History

Customer Service/Head of Housekeeping Services

Kohls Department Store
04.2017 - Current
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and order in all areas of store.
  • Maintained a safe and clean environment for our customers and associates.
  • Provide customers with excellent customer service through operation of POS/POC ensuring a fast, easy checkout experience.
  • Conduct regular inspections of all areas of store to maintain highest level of cleanliness.



Security Officer

Blue Chip Casino Hotel Spa
02.2013 - 07.2013
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained safety of guests and business by checking guest ID's for anyone underage.

General Warehouse Crew

Alexandria Moulding MW LLC
02.2007 - 10.2007
  • Expedited order fulfillment through accurate pick list generation and prioritization of tasks based on urgency or deadlines.
  • Collaborated with team members to achieve daily goals while maintaining high-quality standards in a fast-paced environment.
  • Loaded and unloaded delivery trucks in a timely manner, ensuring proper storage and distribution of products within the warehouse.
  • Assisted in reducing operational costs through efficient material handling and waste reduction practices.

Customer Service Representative

Best Buy
09.2006 - 02.2007
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Provide Customer service through operation of POS/POC to ensure fast, easy, friendly checkout

Service Clerk

Jewel Osco
04.2002 - 06.2005
  • Demonstrated adaptability by assisting in various roles as needed during particularly busy or understaffed shifts.
  • Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
  • Delivered exceptional service with strong interpersonal skills, fostering long-term relationships with repeat customers.
  • Assisted in inventory management, ensuring accurate stock levels and replenishment of products.
  • Provided customers with bagging and carrryout assistance of groceries.
  • Maintained cleanliness of Front end area and parking lot

Education

Bachelor of Science - Criminal Justice

Brown Mackie College
Michigan City, IN
05-2012

Skills

  • Customer service focus
  • Workload prioritization
  • Health and safety compliance
  • Staff training and development
  • Task delegation
  • Policy enforcement
  • Cleaning practices
  • Vacuuming and sweeping
  • Excellent Human relations skills with the ability to interact with management, staff and customers
  • Confident, well-organized, sound judgment and sense of responsibility

Employee of the Month

Area supervisor chose me as associate of the month on several different occasions for providing both employees and customers with excellent customer service.

Timeline

Customer Service/Head of Housekeeping Services

Kohls Department Store
04.2017 - Current

Security Officer

Blue Chip Casino Hotel Spa
02.2013 - 07.2013

General Warehouse Crew

Alexandria Moulding MW LLC
02.2007 - 10.2007

Customer Service Representative

Best Buy
09.2006 - 02.2007

Service Clerk

Jewel Osco
04.2002 - 06.2005

Bachelor of Science - Criminal Justice

Brown Mackie College

Similar Profiles

CREATE PROFILE
Jonathan Brunder