Tonya Carnley
Lumberton
Summary
Dynamic professional with a proven track record at Luxury Hospitality, excelling in housekeeping operations and staff training. Expert in health and safety compliance, enhancing guest satisfaction through efficient protocols. Strong customer service focus and adept in budgeting, ensuring optimal resource management while maintaining high cleanliness standards.
Overview
3
3
years of professional experience
Work History
Head of Housekeeping Services
Luxury Hospitality
10.2023 - Current
- Led daily operations of housekeeping department, ensuring compliance with luxury standards.
- Developed and implemented efficient cleaning protocols to enhance guest satisfaction.
- Trained and mentored staff on best practices in sanitation and service excellence.
- Oversaw inventory management for cleaning supplies, optimizing stock levels and reducing waste.
- Conducted regular inspections to maintain high cleanliness standards across all areas.
- Conducted regular inspections of guest rooms, common areas, and laundry facilities to ensure compliance with cleanliness and hygiene requirements.
Water Truck Driver
Nelco Construction Inc.
05.2023 - 10.2023
- Operated water truck to transport and distribute water for dust control and site maintenance.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Coordinated with site supervisors to determine water delivery schedules based on project needs.
- Monitored water levels in tanks, ensuring efficient supply for construction operations.
Education
GED -
Lumberton High School
Lumberton, TX05-1995
Skills
- Customer service focus
- Scheduling and planning
- Workload prioritization
- Staff training and development
- Health and safety compliance
- Budgeting and financial management
- Customer service
- Customer relationship management
- Guest relations
- Department coordination
Timeline
Head of Housekeeping Services
Luxury Hospitality
10.2023 - Current
Water Truck Driver
Nelco Construction Inc.
05.2023 - 10.2023
GED -
Lumberton High School