Roxanne Willsey
Oxford Inn
Hamilton,OH
11
years of professional experience
Dynamic professional with a proven track record at Oxford Inn, excelling in housekeeping management and staff training. Expert in cleaning practices and inventory management, enhancing operational efficiency. Recognized for exceptional customer service and effective communication, fostering a positive environment and ensuring compliance with sanitation standards.
Work History
Head of Housekeeping Services
1 Year 2 Months- Oversaw daily operations of housekeeping services, ensuring compliance with cleanliness standards and protocols.
- Developed training programs for staff, enhancing service quality and efficiency across the department.
- Implemented inventory management systems, streamlining supply procurement and reducing waste.
- Conducted regular inspections to maintain high cleanliness standards and address any deficiencies promptly.
Cashier
1 Year 5 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with menu selections and ensured satisfaction.
- Maintained cleanliness and organization of workstations during shifts.
- Handled cash, credit, and debit transactions accurately and securely.
- Collaborated with team members to meet daily service goals.
Food Preparation Worker
1 Year 10 Months- Prepared food items according to standardized recipes and safety guidelines.
- Operated kitchen equipment including fryers, grills, and slicers efficiently.
- Maintained cleanliness and organization of food preparation areas consistently.
- Assisted in inventory management by tracking stock levels and reporting shortages.
Receptionist
1 Year 7 Months- Greeted and assisted patients, ensuring a welcoming environment.
- Managed appointment scheduling, optimizing daily workflow for efficiency.
- Handled incoming calls, addressing inquiries and directing them appropriately.
- Maintained accurate patient records in electronic health systems.
- Processed insurance claims, ensuring compliance with company policies.
Server
2 Years 8 Months- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to synchronize food preparation and delivery timing.
- Maintained cleanliness and organization of dining areas and service stations.
- Assisted in training new servers on menu items and customer service protocols.
Education
GED
Skills
Customer service focus
Scheduling and planning
Workload prioritization
Staff training and development
Customer service
Cleaning practices
Cleaning and sanitation
Customer service-focused
Cleaning bathrooms
Housekeeping
Training and mentoring
Task assignment
Folding clean laundry
Cleaning techniques
Sanitation standards
Chemical handling
Invoice processing
Guest relations
Laundry operations
Room inspection
Teamwork
Reliability
Timeline
Head of Housekeeping Services
Oxford Inn
07.2025 - CurrentRead More
Cashier
Burger King
07.2023 - 12.2024Read More
Food Preparation Worker
Arbys Resturant
09.2022 - 07.2024Read More
Receptionist
Neptune Eye Company
08.2019 - 03.2021Read More
Server
Skyline Chili
05.2015 - 01.2018Read More
Ross High School
GED
Read More