Jonathan Burnett
Ocean Springs,MS
Summary
Dynamic small business owner and technician with a proven track record at LuvHertzSuboxes, excelling in customer relations and process optimization. Skilled in inventory management and fostering strategic partnerships, I enhance service quality and drive repeat business through effective communication and relationship building. Committed to delivering exceptional results and optimizing operational efficiency.
Overview
16
16
years of professional experience
Work History
Owner/Technician
LuvHertzSuboxes
Ocean Springs, MS
01.2024 - Current
- Formulated and executed customer engagement strategies to strengthen brand loyalty.
- Oversaw inventory management to enhance product availability and minimize expenses.
- Directed daily operations to ensure adherence to safety and quality standards.
- Facilitated training sessions for new staff on operational procedures and best practices to enhance efficiency.
- Cultivated strategic partnerships with suppliers to secure advantageous terms and pricing.
- Optimized workflow processes to enhance productivity across teams.
- Oversaw daily business operations to ensure efficiency and productivity.
- Cultivated and sustained robust client relationships to drive repeat business and referrals.
- Enhanced customer satisfaction by streamlining business processes and delivering outstanding service.
- Engaged with customers to evaluate needs and recommend tailored solutions.
- Facilitated organization and attendance of trade shows and special events to enhance product visibility.
- Analyzed industry competition consistently to enhance market positioning.
- Analyzed market conditions to establish competitive product pricing and capitalize on emerging trends.
- Spearheaded expansion of product offerings through comprehensive market trend analysis and identification of growth opportunities.
- Facilitated negotiations on pricing and service agreements with customers and vendors to optimize expenses.
Fire and Safety Technician
Southern Fire Sprinkler
D'Iberville, MS
05.2019 - 12.2023
- Executed fire safety inspections to uphold compliance with local regulations.
- Executed installation and maintenance of fire sprinkler systems to ensure safety compliance.
- Facilitated troubleshooting and repair of faulty equipment to minimize operational downtime.
- Facilitated collaboration among team members to design comprehensive safety training programs for staff.
- Oversaw contractor collaboration during construction projects to ensure compliance with fire prevention codes and regulations.
- Implemented installation of advanced sprinkler systems to bolster fire protection measures.
- Executed comprehensive inspections of fire protection systems and equipment to ensure fire safety compliance.
- Assessed building drawings and proposals to ensure compliance with code regulations before construction.
Prefab Concrete Production
Tindall Corporation
Moss Point, MS
01.2019 - 04.2019
- Demonstrated self-motivation and accountability in all professional endeavors.
- Thrived in dynamic, high-pressure environments to ensure operational efficiency.
- Demonstrated ability to operate autonomously while contributing effectively within team settings.
- Demonstrated capacity to rapidly acquire new skills and adjust to evolving environments.
- Demonstrated exceptional verbal and written communication abilities.
- Exhibited respect, friendliness, and a proactive approach to assisting colleagues and clients.
- Facilitated daily operations by collaborating effectively with all team members.
- Demonstrated enthusiasm for acquiring new knowledge and skills to enhance professional growth.
- Optimized time management strategies to ensure timely completion of all tasks.
- Demonstrated exceptional organizational skills and meticulous attention to detail in all tasks.
- Ensured meticulous attention to detail during assignment completion.
- Applied critical thinking to analyze complex problems and assess viable solutions.
- Demonstrated adaptability and proficiency in rapidly acquiring new concepts and skills.
- Demonstrated ability to thrive under tight deadlines in a dynamic work environment.
- Cultivated and sustained professional relationships through effective communication and collaboration.
General Mechanic
Eastabrook Nissan
Pascagoula, MS
07.2016 - 05.2017
- Diagnosed and repaired vehicle systems to enhance performance and uphold safety standards.
- Executed routine maintenance tasks, including oil changes and tire rotations, to ensure optimal vehicle performance.
- Facilitated collaboration among team members to optimize repair processes.
- Guided junior mechanics in mastering diagnostic techniques and equipment utilization.
- Employed specialized tools, including diagnostic scanners and torque wrenches, to perform precise repairs.
- Oversaw maintenance of detailed service records to uphold compliance with manufacturer guidelines.
- Exhibited expertise in repairing diverse makes and models of vehicles, enhancing shop adaptability in addressing unique challenges.
- Ensured high customer satisfaction by maintaining transparent communication about potential inspection issues.
- Facilitated collaboration among colleagues to troubleshoot complex issues, enhancing problem-solving capabilities.
- Championed safety initiatives by adhering to industry-standard protocols during mechanical operations and procedures.
- Monitored and integrated advancements in automotive technology through ongoing professional development.
- Minimized client downtime by executing repair jobs efficiently while ensuring high-quality workmanship.
- Achieved and surpassed performance goals, driving overall success within mechanic team.
- Facilitated business growth by delivering exceptional service, fostering customer loyalty and generating referrals.
- Employed advanced diagnostic equipment to identify mechanical issues with precision and expedite resolution times.
- Elevated customer satisfaction by ensuring timely completion of maintenance and repair tasks for diverse vehicle types.
- Executed replacement of damaged, missing, or defective parts with new and refurbished components.
- Conducted thorough inspections and testing of equipment to identify worn and damaged components.
- Executed diagnostic and troubleshooting procedures to identify root causes of mechanical issues.
- Executed comprehensive vehicle inspections to identify leaks, damage, and other critical issues.
- Ensured optimal equipment functionality by adhering to operating instructions, troubleshooting breakdowns, and managing supply inventory.
- Diagnosed and resolved malfunctions in brake motors, switches, and control systems.
- Overhauled engine and transmission components to restore engine performance.
- Operated computerized diagnostic equipment to execute comprehensive inspections and assess results.
- Collaborated with parts department to assess availability of essential components.
- Calibrated automotive systems and components to enhance performance and extend lifespan.
Transmission Specialist
AAMCO Transmissions and Total Car Care
Hattiesburg, MS
07.2010 - 06.2016
- Diagnosed transmission issues using advanced diagnostic tools and equipment.
- Repaired and replaced transmission components to restore vehicle performance.
- Collaborated with technicians to ensure effective troubleshooting and repair processes.
- Mentored junior staff on best practices for transmission maintenance and repairs.
- Developed and implemented workflow improvements to enhance service efficiency.
- Conducted quality control inspections on completed transmission repairs for accuracy.
- Trained team members on new technologies related to transmission systems and diagnostics.
- Streamlined parts ordering process, reducing turnaround time for repairs significantly.
- Streamlined inventory management by maintaining accurate records of parts usage, ordering necessary supplies when needed.
- Ensured top-notch quality control by thoroughly inspecting completed repairs before returning vehicles to customers.
- Enhanced transmission system performance by identifying and repairing mechanical issues.
- Reduced equipment downtime by conducting routine maintenance checks and addressing potential concerns proactively.
- Built strong relationships with suppliers, negotiating favorable pricing on parts orders that helped reduce overall costs for customers.
- Attended industry-related workshops and training sessions to stay current on new technologies and trends within the field of automotive repair.
- Optimized workflow by organizing workspace and adhering to safety guidelines at all times.
- Provided exceptional customer service, clearly explaining technical issues and repair options to clients.
- Increased efficiency in troubleshooting processes through the use of diagnostic tools and software programs for accurately pinpointing issues.
- Mentored junior technicians, sharing valuable knowledge gained from years of experience in the field of transmission repair.
- Contributed to business growth through consistently high-quality workmanship that led to repeat customers and referrals.
- Improved diagnosis accuracy by continually updating knowledge base on vehicle makes and models as well as their unique transmission systems.
- Demonstrated adaptability by effectively handling unexpected challenges during projects while maintaining professionalism under pressure.
- Earned recognition for excellent problem-solving skills in diagnosing complex transmission issues quickly and efficiently.
- Collaborated with team members to complete complex transmission repairs, ensuring timely project completion and customer satisfaction.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Maintained accurate records of time and materials required to perform repairs and service.
- Repaired and replaced worn and damaged components.
- Read and followed technical documentation to complete accurate repairs.
- Analyzed vehicle data using advanced diagnostic equipment.
- Investigated customer complaints to identify cause of malfunctions.
- Coordinated with parts department to determine availability of necessary components.
- Corrected faults and maximized performance by rebuilding systems and individual components.
Education
Associate of Applied Science - Automotive Technology
Pearl River Community College
Poplarville, MSSkills
Customer relations
Small business operations
Relationship building
Verbal and written communication
Business management
Project estimating
Quality management systems
Supply chain optimization
Service quality assurance
Process optimization
Social media control
Attention to detail
Decision-making
Teamwork and collaboration
Quality assurance
Inventory management
Desktops, laptops, and mobile devices
Delegating work
Timeline
Owner/Technician
LuvHertzSuboxes
01.2024 - Current
Fire and Safety Technician
Southern Fire Sprinkler
05.2019 - 12.2023
Prefab Concrete Production
Tindall Corporation
01.2019 - 04.2019
General Mechanic
Eastabrook Nissan
07.2016 - 05.2017
Transmission Specialist
AAMCO Transmissions and Total Car Care
07.2010 - 06.2016
Associate of Applied Science - Automotive Technology
Pearl River Community College