Highly motivated with previous experience in multiple leadership roles. I have a strong track record in restaurant and bar operations. Resourceful and hardworking with excellent attention to detail and strong leadership skills.
Overview
8
8
years of professional experience
Work History
Bar Manager
Bonafide Beer Co
Pittsburgh, PA
03.2024 - 11.2024
Assisted in developing menus featuring seasonal ingredients from local suppliers.
Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
Negotiated purchase agreements with vendors to obtain best pricing on supplies.
Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
Bar Shift Lead/Events
Brew Gentlemen
Pitsburgh, PA
10.2022 - Current
Helped lead multiple unique beer pouring locations.
Well trained in beer etiquette, draft systems, jockey box setup, etc.
Conducted regular inventory checks to maintain accurate stock levels.
Managed service operations during absence of Store Manager.
Handled cash register transactions accurately while providing excellent customer service.
Performed opening and closing procedures such as setting alarm systems, counting money.
Routinely ran beer pouring events and/or bar sales solo.
Coached and trained employees and managed daily work assignments to enhance operations.
Excellent conflict management skills.
Managing Director
Honey Badger Boost
Pittsburgh, PA
09.2019 - 03.2022
Oversaw day-to-day operations of the company while coordinating with staff.
Monitored financial performance of the organization and initiated corrective actions as needed.
Directed strategic planning to develop and implement company goals, objectives, policies, and procedures.
Created strategies for increasing revenue streams by leveraging existing customer relationships.
Cultivated strong relationships with customers through periodic meetings and scheduled sales calls.
Organized marketing campaigns to promote new products and services offered by the company.
Managed and directed creative projects.
Launched and rebranded a unique video department.
Service Trainer
Olive Garden
Pittsburgh, PA
12.2016 - 09.2019
Conducted training sessions for new service staff on product knowledge, sales, ethics, POS systems and customer service policies.
Provided guidance and support to new hires during their onboarding process.
Developed comprehensive training methods, including cheat sheets, live presentations and interactive activities.
Organized a series of workshops designed to improve team communication skills among service personnel.
Created assessment tools such as quizzes and tests to evaluate trainee understanding of course material.
Education
Associate of Science - Computer Information Systems
Community College of Allegheny County
Pittsburgh, PA
11-2016
Skills
Staff Education And Training
Staff Scheduling
Conflict Resolution Techniques
Interpersonal Skills
Decision-Making
Operations Monitoring
Workflow Management
Labor And Inventory Cost Control
Pos System Operation
Hiring And Recruiting
Glassware maintenance
Menu development
Social Media Marketing
High Level Service Skills
Customer Engagement
Timeline
Bar Manager
Bonafide Beer Co
03.2024 - 11.2024
Bar Shift Lead/Events
Brew Gentlemen
10.2022 - Current
Managing Director
Honey Badger Boost
09.2019 - 03.2022
Service Trainer
Olive Garden
12.2016 - 09.2019
Associate of Science - Computer Information Systems
Community College of Allegheny County
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