Jonathan Cao
Da Vien Coffee
WESTMINSTER,CA
2
Languages
1
Certification
4
years of professional experience
Dedicated and dependable professional with experience in fast-paced customer service and hospitality environments. Skilled in teamwork, communication, and attention to detail, with a proven ability to provide exceptional service and create positive customer experiences. Recognized for reliability, adaptability, and maintaining high standards while contributing to efficient daily operations. Eager to bring a strong work ethic and customer-focused approach to a dynamic team.
Work History
Barista
1 Year- promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs
- provided exceptional customer service, resolving any complaints promptly and maintaining a positive reputation for the company
- educated and provided product recommendations and upsold featured items to enhance the guest experience
- maintained and operated espresso/tea machines, blenders, sealing machines, and other equipment while troubleshooting minor issues
- streamlined order processing through accurate cash handling and efficient use of the point-of-sale system
- adapted quickly to changing demands, demonstrating flexibility in a fast-paced environment.
- made and served brand-specific beverages with a focus on speed, quality, and consistency
- managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods
- maintained a clean, organized workspace in accordance with health and safety standards daily
- cleaned counters, machines, utensils, and seating areas daily
- assisted in inventory management to maintain adequate stock levels and reduce wastage
- contributed to a positive team environment through effective communication and collaboration with colleagues, especially during peak hours
- adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers
- trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise
Pool Attendant
1 Month- provided exceptional customer service to club members and guests, ensuring a safe, clean, and enjoyable pool environment
- responded promptly to guest inquiries and concerns, enhancing overall experience and maintaining a positive reputation
- monitored the pool deck for cleanliness and safety, reporting hazards or maintenance issues promptly
- set up and organized pool furniture, umbrellas, and towels to maintain a welcoming appearance
- conducted routine inspections of facilities to identify maintenance needs
- distributed fresh towels and collected used towels throughout the day
- assisted members with seating, cabana setup, and general requests to enhance their experience.
- enforced club policies and pool rules while maintaining a professional and courteous demeanor
- restocked poolside amenities and supplies, including towels, sunscreen, and beverages as needed
- collaborated with lifeguards and other staff to ensure efficient daily operations and member satisfaction
- assisted in setting up and breaking down equipment for special events held at the pool area
- performed opening and closing duties, including cleaning the pool area and preparing facilities for the next day
- maintained high standards of hospitality, cleanliness, and professionalism in a fast-paced environment
Crew Member
8 Months- delivered friendly, efficient customer service by greeting guests, answering menu questions, and resolving concerns professionally
- operated cash registers and point-of-sale (POS) systems to process cash, credit, and digital payments accurately
- became familiar with products to answer questions and make suggestions to address guest needs, questions, or concerns to create an optimum experience onboard
- demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency
- followed food safety, sanitation, and health regulations to maintain a clean and safe work environment
- prepared fresh ingredients and restocked food stations to ensure smooth kitchen and service operations
- prepared and assembled customer orders and needs accurately while maintaining high standards of food quality and presentation
- operated kitchen equipment safely, ensuring compliance with health regulations and safety protocols
- worked collaboratively with team members during high-volume meal periods to provide fast and accurate service
- maintained cleanliness of dining areas, food preparation stations, and kitchen equipment
- assisted with opening and closing duties, including cleaning, stocking, and organizing supplies
- monitored inventory levels and communicated supply needs to supervisors.
- contributed to a positive guest experience by providing prompt service and maintaining a welcoming attitude
Ice Cream Server
5 Months- scooped and served ice cream, sundaes, and other specialty desserts according to company standards
- greeted customers and provided friendly, efficient service in a fast-paced environment.
- assisted customers with menu selections, answered questions about flavors and ingredients, and accommodated dietary preferences when possible
- operated the point-of-sale (POS) system to process cash, credit, and mobile payments accurately
- maintained a clean, organized, and sanitary serving area in compliance with food safety and health regulations.
- operated ice cream machines and maintained cleanliness of work areas, adhering to health and safety standards.
- restocked ice cream, toppings, cones, cups, and other supplies to ensure efficient daily operations
- worked collaboratively with team members to provide quick, accurate service during busy periods
- resolved customer concerns professionally while creating a welcoming and enjoyable guest experience
- performed opening and closing duties, including cleaning equipment, sanitizing workstations, and organizing inventory.
- trained new staff on operational procedures and best practices for serving ice cream effectively
Education
Associate of Science - Business Administration
High School Diploma
- completed AP course in [History, English, Psychology]
- [4.3] Weighted GPA, [3.8] Unweighted GPA
- Extracurricular Activities: [Soccer] [Volunteering]
Skills
food and beverage preparation/crafting
POS systems
customer service
multi-tasking
adaptability
attention to detail
conflict resolution
decision-making
team collaboration
positive attitude
hospitality
Certification
- Food Handler License - [August 2025 - 2028]
Languages
English
Native or Bilingual
Vietnamese
Limited Working
Timeline
Barista
Da Vien Coffee
2025.08 - CurrentRead More
Pool Attendant
Big Canyon Country Club
2024.07 - 2024.08Read More
Crew Member
Chipotle
2023.08 - 2024.04Read More
Ice Cream Server
Sweet Annie's Ice Cream Parlour
2023.01 - 2023.06Read More
Orange Coast College
Associate of Science from Business Administration
Read More
Marco Island Academy
High School Diploma
Read More